Lead Product Manager

Summary

Join SimplePractice as a Lead Product Manager to spearhead the strategy and execution of our Managed Billing offering. You will be responsible for developing and implementing features that enhance adoption, streamline onboarding, and optimize revenue operations, all while ensuring a superior customer experience. This role demands a data-driven approach to problem-solving, coupled with deep customer empathy. You will collaborate with cross-functional teams, including Business Development, Product Marketing, Revenue Operations, Engineering, Design, Data Science, and Customer Success. The ideal candidate possesses extensive product management experience, a strong understanding of insurance workflows, and proven success in delivering impactful products at scale. SimplePractice offers a competitive compensation package and a comprehensive benefits program.

Requirements

• 8+ years of product management experience - driving product strategy and roadmap execution
• Demonstrated track record of delivering successful products at scale
• Strong analytical and problem-solving skills, with the ability to use data to inform decisions
• Experience working with cross-functional teams and managing product development from idea to launch and beyond
• Excellent communication, collaboration, and presentation skills with senior leadership
• BA/BS in Computer Science, Information Systems, or Relevant Field

Responsibilities

• Develop the vision and long term strategy for Managed Billing - taking a greenfield concept and establishing milestones to validate progress towards our end goals
• Develop a deep understanding of the end to end insurance claim life cycle with the intent to drive automation
• Lead the development and execution of the product roadmap for Managed Billing that addresses both top line customer growth and operational efficiencies (i.e. gross margin)
• Drive adoption and usage of Managed Billing while building a customer acquisition funnel that minimizes human touch points
• Work closely with the Business Development and Product Marketing teams to develop products that are relevant to the majority of the SimplePractice customer base
• Identify opportunities to scale Managed Billing while enhancing gross margin - i.e. growing customers at a greater rate than Revenue Operations
• Minimize onboarding time for customers to Managed Billing - through simplified implementation and clearinghouse optimization
• Build a low friction sign-up and trial capability into Managed Billing
• Develop insights into what services potential Managed Billing customers use for insurance claim submission
• Influence key stakeholders to buy into a vision of Managed Billing
• Use market, competitive, and operational data to identify opportunities for product enhancements, growth, and customer value
• Understand customer needs and market trends, and use that knowledge to inform product development decisions
• Work collaboratively with Revenue Operations, Business Development, Marketing, Engineering, Design, Data Science and Customer Success teams to ensure roadmaps strike the right balance between business outcomes, customer needs, technology enablement and adoption

Preferred Qualifications

• Knowledge of operations and insurance workflows is a plus
• Experience in the SaaS industry is a plus

Benefits

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)