Lead Product Manager - Customer Reporting and Admin Experience

Summary

Join Torch as a Lead Product Manager and drive innovation across customer-facing data and reporting products, customer admin/program management experience, and internal admin tooling. You will own a portfolio of product areas that empower customers to oversee and optimize their coaching programs, including participant management, engagement visibility, and program tracking. You will collaborate closely with data science and engineering to develop AI-powered reporting tools and predictive insights, helping organizations understand the value of their investment in leadership development. This is a high-impact individual contributor role for someone who is strategic, execution-focused, and fluent in both product thinking and data storytelling. You will shape user experiences that are as insightful as they are intuitive, and help internal and external users make better decisions—faster.

Requirements

• 5+ years of product management experience, with end-to-end ownership of complex products
• 3+ years working on data products, analytics tools, or reporting experiences
• 2+ years working with AI/ML-driven product features (e.g., predictive insights, recommendation engines, automated analytics)
• Strong product discovery and execution skills—you know how to turn insight into action
• Fluency with SQL and experience working with data pipelines, models, or ETL processes
• Comfort working with BI tools (e.g., Looker, Tableau, Power BI)
• Exceptional communication and cross-functional collaboration skills
• A sharp eye for usability and a deep empathy for users—whether they’re HR admins, coaches, or internal ops teams

Responsibilities

• Own self-serve dashboards, automated reports, and analytics that show customers how coaching is working
• Translate complex data into clear, actionable experiences that support strategic decisions
• Collaborate with data engineering and data science to develop AI/ML-powered insights and predictive metrics
• Improve usability and effectiveness of tools that allow HR and L&D teams to manage coaching programs
• Enhance features that support participant management, program engagement tracking, and user workflows
• Make complex workflows simple, so admins can focus on driving impact, not managing logistics
• Evolve internal tools that support operations like coach matching
• Help internal teams (e.g., Coaching Operations, Customer Success) be more efficient and empowered
• Define and evolve the product strategy and roadmap across customer-facing reporting, admin tools, and internal operational tools
• Translate user needs and business goals into clear product requirements, success metrics, and measurement frameworks
• Work closely with designers, engineers, and data scientists to build intuitive, scalable, and impactful features
• Design and implement comprehensive data collection and reporting strategies that tell a compelling end-to-end story of coaching impact
• Drive the vision for AI-powered self-serve analytics products, leveraging machine learning for predictive insights and dynamic trend analysis
• Collaborate with product and data engineering to implement technical solutions, and maintain clear documentation of metrics, data definitions, and methodologies
• Use data and feedback to continuously analyze user behavior, validate opportunities, and inform prioritization
• Tap into the creativity of storytelling to connect the dots across data and surface valuable insights for customers
• Champion a data-informed culture at Torch by encouraging the adoption, understanding, and internal alignment around key data practices
• Partner with internal stakeholders—including operations, customer success, and account teams—to understand cross-functional pain points and opportunities
• Collaborate directly with customers and customer-facing teams to identify data needs, use cases, and challenges

Preferred Qualifications

• Experience delivering products as part of a B2B2C service design model
• Expertise in learning & development, behavioral science, leadership, coaching, or workforce management
• Familiarity with data privacy regulations (e.g., GDPR, CCPA)

Benefits

• 401K
• Health insurance (medical, life and disability insurance
• 16 weeks paid parental leave
• Your own Torch coach
• Help empower a new generation of leaders to evolve as fast as the world around them
• We understand coaching's transformative power firsthand and our internal practices are shaped by the same leadership principles we champion
• Work from anywhere in the U.S. with unlimited FlexTime
• Salary range of $160,000 – $200,000 plus equity options
• Competitive Compensation