Product Operations Lead

Summary

Join Stitch Fix as a Product Operations Lead and play a crucial role in ensuring excellent execution and alignment across various disciplines to drive significant impact. You will be responsible for product operations within an 80+ person Tech organization focused on merchandising and supply chain systems. This involves driving OKR development and execution, facilitating cross-functional collaboration, enabling end-to-end execution, creating and maintaining dashboards, overseeing product team tools, partnering with Tech leadership, and driving special projects. The ideal candidate will possess a bachelor's degree and 5–8 years of relevant experience, demonstrating strong communication, problem-solving, and cross-functional collaboration skills. Stitch Fix offers a competitive salary, benefits, and equity, including medical, dental, and vision coverage.

Requirements

• You have a bachelor's degree in a related field with 5–8 years of experience in product operations, product management, strategy operations, program management, strategy consulting, or a similar role
• You are inquisitive and proactive—driven by challenge and motivated by building strong relationships to accomplish shared goals. You are flexible, with the ability to clearly communicate trade-offs and influence decisions across teams
• You have a proven ability to manage complex, cross-functional product portfolios (e.g., 30+ workstreams across 8+ teams)—navigating dependencies, aligning stakeholders, and driving measurable business impact
• You are a strong communicator, with extensive experience influencing and distilling complex problems for different audiences, regardless of discipline or level
• You have experience mastering product management tools (e.g., Asana, Jira) and methodologies (e.g., Scrum, Agile)
• You value mindfulness and lead with kindness, fostering a thoughtful and inclusive approach to collaboration and decision-making
• You are a proactive, self-motivated problem solver who thrives in ambiguity, collaborates well across teams, and brings structure and clarity where none exists
• You believe in our mission of helping our clients to look, feel, and be their best selves

Responsibilities

• Drive the development and execution of OKRs and roadmaps in close partnership with Tech and Product leadership, ensuring alignment with company priorities and operational needs
• Facilitate cross-functional collaboration across Engineering, Data Science, Merchandising, Fulfillment Ops, and business stakeholders to resolve dependencies, align on priorities, and drive impactful outcomes
• Enable exceptional end-to-end execution by translating operational feedback from planners, vendors, and warehouse teams into product opportunities, coordinating launches that span both digital and physical operations, and strengthening the post-launch feedback loop
• Create and maintain dashboards, program trackers, and initiative summaries that enable leadership to view roadmap progress, cross-functional dependencies, and overall delivery health across fulfillment and merchandising initiatives
• Oversee the tools and platforms used by the product team to ensure effective execution, collaboration, and information flow. Streamline product development processes and org-wide documentation to enhance efficiency
• Partner with the Tech leadership team to identify team, organizational, and ongoing education opportunities. Support onsite and strategic planning
• Drive special projects to identify and execute new opportunities, technologies, and areas to double down on that will drive meaningful business impact

Benefits

• This role will receive a competitive salary, benefits, and equity
• The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas
• A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance
• This position is eligible for new hire and ongoing grants of restricted stock units depending on employee and company performance
• In addition, the position is eligible for medical, dental, vision, and other benefits