Product Operations Manager

Summary

Join our Product team as a Product Operations Manager and contribute to delivering exceptional user experiences in the air cargo industry. This role offers a unique opportunity to drive the digitalization of air freight and logistics within a fast-growing Series B company. You will work remotely from almost anywhere in Europe, ensuring our platform remains competitive and bookable by optimizing partner airline integrations and operational support. Collaborate with cross-functional teams to onboard partners, resolve operational issues, and implement strategies for global expansion. The position requires experience in product operations, project management, and data analysis, along with proficiency in SQL and Python. We offer a remote-first work environment with various benefits, including a home office budget, team trips, unlimited co-working options, mental health care, and generous paid time off.

Requirements

• 2+ years of experience in a product operations, product management or product analytics role running complex projects with cross-functional internal and external stakeholders
• Practical and professional experience with SQL and Python
• A strong growth mindset. You are biased to action, resilient and a self-starter who is excited about tackling new challenges and always keeps the user in mind
• Tech-savviness: You are not one to shy away when it gets technical. You enjoy learning tools and working with new technologies
• Good listening skills, who is a consensus builder with the ability to make hard decisions when required
• A data-driven approach to decision making wherever possible
• Exceptional written and verbal skills with fluency in English (bonus points for love of emojis ). You’re a great communicator and easily build relationships cross-functionally across internal and external stakeholders
• Ability to embrace uncertainty and display a high level of adaptability
• Willingness to learn and openness to accepting feedback, generously giving their own in return

Responsibilities

• Simplify and automate key monitoring and firefighting processes to enable our internal teams and Airline partners to monitor performance efficiently
• Run integration projects for new partner airlines and make their global air freight offering accessible to our cargo.one freight forwarder network
• Investigate operational issues and drive maintenance projects in order to keep the integrations running smoothly
• Enable the cargo.one expansion strategy by supporting market launches and making our supply globally accessible to freight forwarders
• Implement, execute and automate enterprise forwarder onboarding processes
• Highlight feature gaps with our airline partners and enterprise customers and drive adoption projects in order to maximise the offering potential on cargo.one
• Specify and implement tooling to improve our internal operations and performance monitoring
• Actively communicate within the organisation making sure that our technical and business stakeholders are aligned on our ongoing projects

Preferred Qualifications

• Technical background, such as a degree in Computer Science or a similar field
• Professional work experience with JavaScript

Benefits

• Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc. On top of that, choose between MacBook Air (M3 chip) or Dell XPS and have it delivered prior to your starting date
• Offsite fun & team trips since there’s nothing more important than culture and team spirit. We meet twice a year as a company and once as a team
• Unlimited co-working options through our partner desana all around the world
• Mindsurance : premium digital mental health care for remote teams
• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves
• Permanent full-time employment through our partner Remote.com in case you are based outside of Germany