Product Operations Manager

Summary

Join Credit Key as our Product Operations Manager and play a pivotal role in helping our product and engineering teams scale effectively. You will act as a liaison between teams, manage programs and operational cadence, oversee external vendors, and build the infrastructure supporting our product. This role requires managing cross-functional product initiatives, designing and maintaining operational systems, building reporting dashboards, and managing vendor relationships. Success in this position demands strong organizational skills, experience scaling processes, and excellent communication abilities. Credit Key offers a competitive compensation package, great healthcare benefits, 401k matching, fully remote work with flexible hours, and a supportive team environment.

Requirements

• 3+ years of experience in product ops, program management, business ops, or consulting in a high-growth tech company
• Track record of managing complex cross-functional projects across Product, Engineering, and GTM teams
• Highly organized
• Proven ability to scale processes without adding red tape
• Strong written and verbal communication — from Slack threads to board decks
• Familiarity with tools like Shortcut, Notion, Jira, Airtable, Looker, and Google Suite

Responsibilities

• Lead cross-functional product initiatives from kickoff through execution
• Define and implement governance across product lifecycle: planning, execution, and release
• Track deliverables, identify blockers, and drive accountability with stakeholders
• Design and maintain systems for roadmap tracking, OKR alignment, and launch readiness
• Build and manage internal tools and documentation to streamline team workflows
• Establish best practices for sprint planning, retros, and cross-functional collaboration
• Build dashboards and reporting to track roadmap progress, team velocity, and product KPIs
• Run quarterly planning processes and monthly check-ins with Product & Eng leadership
• Use data to flag risks, recommend trade-offs, and improve decision-making
• Own relationships with key product and engineering vendors (e.g., analytics, CMS, UX tools, fraud vendors)
• Drive vendor onboarding, performance tracking, and renewals in partnership with Finance and Legal
• Evaluate tooling needs and lead RFPs or vendor transitions as needed
• Support Head of Product and Engineering leads with executive briefings and board-level materials
• Drive ad hoc analyses, competitive audits, or process sprints to accelerate delivery
• Help facilitate internal and external feedback loops (e.g., voice of customer, merchant feedback)

Preferred Qualifications

• Experience owning external vendors or tooling is a plus
• Bonus: Experience in B2B lending, payments, fintech, or credit-related businesses

Benefits

• Competitive Compensation Package with equity and paid time off
• Great healthcare benefits
• 401k Match
• 100% Remote. Flexible work schedule & location
• Work from home stipend