Lead Product Manager, Payments & Fraud Prevention

Summary

Join PENN Entertainment's Interactive Product Management team and lead the strategy for its digital product portfolio, including ESPN BET and theScore Bet. As a product leader, you will manage, innovate, and execute product initiatives focusing on the promotional experience. This high-impact role requires strong collaboration, leadership, and agility to develop a Tier 1 Sportsbook product. The ideal candidate is a seasoned product leader with extensive experience in payments infrastructure and fraud prevention, understanding the complexities of transaction flows and regulatory compliance. You will define product solutions to reduce fraud, optimize payment success rates, and support PENN's growth objectives. This role demands strong analytical skills, data-driven decision-making, and exceptional communication to collaborate effectively with cross-functional teams.

Requirements

• 8+ years of product management experience, with 2+ years in a people leadership role
• Deep experience building and scaling payments infrastructure and/or fraud detection systems is required
• Experience working on high-volume, consumer-facing platforms with real-time risk and financial exposure is required
• Proven ability to connect product strategy with business objectives, particularly around reducing loss, increasing trust, and improving conversion
• Strong analytical mindset with demonstrated ability to use data to drive decisions and validate assumptions
• Results-oriented leader who can inspire, influence, and develop talent in a cross-functional, fast-paced environment
• High emotional intelligence with a track record of navigating complex, cross-functional topics with clarity and diplomacy
• Exceptional communication skills with the ability to distill complex financial and technical concepts for diverse audiences
• Skilled in partnering with engineering to evaluate tradeoffs, unblock challenges, and drive execution at scale
• Experience managing and coaching product managers to deliver high-impact results

Responsibilities

• Discover and define product solutions that reduce fraud, optimize payment success rates, and support PENN’s growth and trust objectives, while developing a long-term strategy for scalable, secure infrastructure
• Define and report on KPIs related to payment conversion, fraud rates, chargebacks, false positives, and cost of risk
• Collaborate closely with compliance, risk, legal, finance, and external partners to ensure systems meet regulatory requirements and industry standards (e.g., KYC, AML, PCI)
• Leverage quantitative and qualitative insights to guide data-informed prioritization and risk-based decision making
• Partner with operations and customer support teams to ensure product solutions translate into real-world improvements in efficiency and customer experience
• Maintain transparency and accountability across stakeholders through clear documentation, structured communication, and consistent product updates
• Foster collaboration across cross-functional teams including engineering, data science, operations, and fraud/risk teams
• Monitor emerging threats, evolving fraud patterns, and the competitive landscape to inform roadmap direction and innovation opportunities
• Contribute to the growth of the Product organization by mentoring team members, sharing best practices, and driving operational excellence

Preferred Qualifications

• Experience in sports betting, online gaming, or highly regulated financial services is highly preferred
• Familiarity with KYC, AML, PCI compliance, and fraud prevention methodologies is highly preferred

Benefits

• Competitive compensation package
• Comprehensive Benefits package
• Fun, relaxed work environment
• Education and conference reimbursements