UX Research Lead

Summary

Join Wrike as the UX Research Lead and shape the future of their product design organization. You will lead a team of UX researchers, conduct impactful customer research, and develop training programs to enhance UX research and design thinking skills. This role requires a strong understanding of user experience, the ability to lead cross-functional activities, and a passion for driving innovation. You will be responsible for leading high-priority research initiatives, synthesizing team insights, and providing feedback on problem and solution reviews. As a leader, you will influence and manage change, ensuring customer needs are at the forefront of all decisions. Wrike offers a collaborative and creative work environment with a focus on customer-centricity and continuous innovation.

Requirements

• Experience in establishing UX research as a strong contributor to business decision making
• Experience leading a team of UX researchers
• Proficiency with customer research methods
• Experience leading cross-functional activities and workshops using design-thinking methods to inform product strategy and planning
• Up-to-date expertise in human-centered design best practices
• Ability to present designs to a wide range of audiences
• Excellent communication skills, with the ability to distill complex ideas to their essence

Responsibilities

• Provide leadership, direction, and mentorship for a team of UX researchers
• Lead the UX Research cross-functional practice, guiding designers, product managers, and writers to conduct impactful customer research
• Develop and deliver training programs to uplevel UX research and design thinking skills for designers, product managers, and engineers
• Drive UX research hands-on for one or two high-priority, high-impact research initiatives that can help the organization learn and grow its business
• Synthesize team insights on unmet needs and new perspectives on achieving the company mission
• Provide feedback on problem and solution reviews as an active member of review sessions
• Influence and manage change by understanding what matters for the business and adapting communication to be relevant and insightful to different audiences
• Work with organizational leadership to build a pervasive customer-centric culture, with customer needs as the foundation and design thinking as the discipline for decisions

Benefits

• 28 calendar days of paid vacation
• Sick leave compensation
• Life insurance plan
• Health insurance plan
• Fitness plan (800 EUR/year)
• Parental leave
• 2 volunteer days
• Full-remote & On-demand access to Co-working space
• Utility allowance (30 EUR/month, subject to taxation)