Lead Project Manager

Summary

Join our team as a Lead Project Manager and oversee the successful implementation of Salesforce-based government projects. This customer-facing role requires driving milestone delivery, ensuring formal acceptance, and adhering to the Statement of Work (SOW). You will lead stakeholder meetings, manage project escalations, and coordinate with internal teams. Success in this position demands strong communication skills, experience with government implementations, and a proven track record of managing multi-department projects. The role involves regular onsite travel within Virginia. The ideal candidate will possess a PMP certification or equivalent.

Requirements

• 5+ years project management experience (SaaS or Salesforce preferred)
• Proven success with milestone-based, fixed-fee government implementations
• Experience managing multi-department public-sector projects
• Familiarity with Agile methods and Jira/Monday.com workflows
• Excellent written/verbal communication and executive presence
• Willingness to travel onsite as needed throughout the project lifecycle, including milestone reviews, UAT coordination, go-live support, and stakeholder alignment meetings. Travel requirements may exceed 1–2 days per month during critical project phases
• Comfortable enforcing SOW scope and managing milestone sign-off
• Ability to distinguish between support issues, enhancements, and defects

Responsibilities

• Serve as the primary customer-facing lead across all project phases
• Own and enforce the milestone delivery schedule and ensure formal sign-off
• Lead stakeholder meetings, steering committees, sprint demos, and cutover sessions
• Drive change order conversations and prevent scope creep
• Manage all formal project escalations, blockers, and risk registers
• Coordinate with internal Support PM, developers, QA, and SMEs to align delivery
• Ensure customer-side readiness (docs, approvals, staffing) for each milestone
• Maintain structured Box documentation and lead cutover/go-live planning
• Conduct onsite milestone reviews and relationship-building visits

Preferred Qualifications

PMP or comparable certification