Lead Salesforce Systems Administrator

Summary

Join Brightwheel as a Senior Salesforce Administrator and drive scalable, efficient, and data-driven go-to-market operations. You will leverage your problem-solving skills and deep systems expertise to fuel business growth, enhance team efficiency, and deliver exceptional customer experiences. This role requires a strategic, analytical, and creative mindset, thriving in a fast-paced environment. Responsibilities include designing, building, and improving systems and processes, managing Salesforce integrations, collaborating with stakeholders, auditing data integrity, and creating training materials. Brightwheel offers competitive compensation, equity, and premium benefits, including comprehensive healthcare, generous parental leave, flexible PTO, 401(k), a wellness stipend, and a fully remote work environment.

Requirements

• 5+ years experience managing sales operations or revenue operations, including 3+ years of Salesforce administration experience in a dynamic, high-growth environment, preferably B2B software companies
• Proven experience with systems, integrations, and tools utilized for sales, marketing, and customer operations processes such as Outreach, Intercom, Hubspot
• Demonstrated proficiency with Salesforce’s declarative capabilities, including workflows, validation rules, process builder and flows
• Masterful cross-functional collaborator and relationship-builder
• Outstanding verbal and written communication skills
• Creative problem solver, skilled at removing obstacles and solutioning around key business problems
• Skilled project management and follow-through
• Deep analytical skills and ability to identify patterns, process information, and make data driven decisions

Responsibilities

• Design, build, and continually improve our systems and processes to scale with rapidly growing sales and customer success teams
• Act as one of the lead administrators on Salesforce; design, build and manage integrations with systems and apps connected to Salesforce
• Collaborate with stakeholders on business and operational problems; develop specifications and technical designs to meet solution requirements
• Regularly audit and proactively identify data integrity issues and develop automated data cleansing
• Own documentation, training materials, and team/user enablement for Salesforce processes and integrated systems

Preferred Qualifications

Development experience with Apex

Benefits

• Healthcare Coverage: Medical, dental, and vision benefits typically valued at $15,000+, with brightwheel providing high coverage for both employees and families
• Generous Paid Parental Leave for growing families
• Flexible Paid Time Off (PTO) to recharge and relax
• 401(k) Enrollment to help you plan for the future
• Monthly Wellness & Productivity Stipend to support your well-being
• Competitive compensation, benchmarked against similar-stage growth companies
• Equity & Ownership
• We are a fully remote company, giving you the flexibility to work from where you thrive