Salesforce Administrator

Summary

Join Postman's Revenue Operations team as a Salesforce Administrator and play a vital role in optimizing the Salesforce platform for sales and customer success. You will design, develop, and customize Salesforce solutions, ensuring optimal performance and user experience. This role requires strong Salesforce administration experience, data analysis skills, and proficiency in flow automation. You will collaborate with various teams to define system requirements and enhance end-user productivity. The position offers a competitive salary, equity package, and comprehensive benefits, including full medical coverage, flexible PTO, and wellness programs. Postman embraces a hybrid work model.

Requirements

• 3-5 years of experience with Salesforce Administration with a proven track record of successful projects and implementations
• Salesforce Administrator Certification
• Extensive experience with Salesforce Sales Cloud
• Experience in an agile based environment
• Proficiency in managing user roles, profiles, permission sets, and sharing rules
• Strong background in data analysis, including experience with Looker
• Strong expertise in flow automation and validation rules
• Experience with data management tools (Data Loader, Import Wizard) and ensuring data integrity
• Knowledge of Salesforce integration capabilities and working with third-party applications
• Strong troubleshooting and problem-solving skills, with a focus on root cause analysis
• Excellent communication skills, with the ability to interact with both technical and non-technical stakeholders
• Comfortable with ambiguity and able to execute with minimal guidance
• Experience with Salesforce reporting and dashboards
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Ability to work both independently and as part of a collaborative team
• Proactive mindset with a focus on continuous improvement and innovation
• Experience with unit/regression testing and release management of modifications/updates between environment instances
• Experience in all phases of Software Development Life Cycle (SDLC), which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in Salesforce.com

Responsibilities

• Help in overseeing the overall Salesforce platform, ensuring optimal performance and user experience
• Design, develop, and customize Salesforce solutions to meet evolving business needs
• Work with stakeholders and various teams to define system requirements and customize the Salesforce platform to ultimately enhance end user productivity and efficiency
• Serves as the technical subject matter expert that will include configuration, development, integration, and customization
• Aid in curation and scalability of all supporting process and policy documentation with relation to all business processes within the Postman Salesforce org
• Assist in Looker and Salesforce integration to ensure that Salesforce has a holistic view of customer interactions
• Continuously evaluate and refine how data is collected within Salesforce to ensure maximum utility for analysis
• Understanding of data and ability to generate actionable insights from complex datasets
• Oversee data governance processes to ensure data consistency, accuracy, and integrity across Salesforce
• Assist with delivering training on all processes, policies, and best practices within the Postman Salesforce Instance
• Implement and maintain integrations to related GTM tools
• Unit / Regression and User Acceptance testing and change management tools
• Migration, bulk upload and bulk update of data using different data tools such as Import Wizard and SFDC Data Export
• Generation of reports, dashboards, and customized reports along with analysis of resulting data
• Create flow automation for tasks, email alerts, field updates, etc
• Assistance with the management and creation of user roles, profiles, permissions, role hierarchies, public groups, security controls, and shared settings
• Constantly reviewing current processes and configurations and suggesting improvements to continuously achieve sustainability
• Maintain technical design documentation based on functional and stakeholders’ requirements

Preferred Qualifications

• Salesforce Advanced Administrator Certification
• CPQ Specialist Certification
• Two years of experience using Agile methodologies

Benefits

• Full medical coverage
• Flexible PTO
• Wellness reimbursement
• Monthly lunch stipend
• Wellness programs
• Creche allowance
• Frequent and fascinating team-building events
• Donation-matching program
• Hybrid work model