Senior Salesforce Administrator

Summary

Join Later, a leading social media and influencer marketing company, as a Senior Salesforce Administrator. This pivotal role within the Revenue Operations team involves optimizing and scaling our Salesforce environment to support Sales, Finance, and Customer Service. You will be responsible for configuration and customization, collaboration and requirements gathering, automation, permissions and security, integration management, system health monitoring, Salesforce release updates, documentation and training, and contribution to company initiatives. The ideal candidate possesses extensive Salesforce experience, strong technical skills, and proven ability to manage stakeholders. Later offers a competitive salary and benefits package.

Requirements

• 5+ years of experience as Salesforce Admin with Sales Cloud and Service Cloud experience especially in configuration, Data security, and external system integrations
• Strong experience managing multiple business functions in a shared Salesforce CRM environment
• Proven ability to navigate ambiguity, build consensus, and effectively manage stakeholders
• Strong organizational skills with proactive project leadership experience
• Excellent problem-solving and troubleshooting skills, with the ability to escalate issues when necessary
• Ability to document complex processes and communicate effectively with executive leadership

Responsibilities

• Administer and configure Salesforce Sales Cloud, Quoting, and Case management to support various departmental needs
• Work closely with stakeholders to gather requirements, design, and implement tailored Salesforce solutions
• Develop and maintain custom objects, fields, formulas, workflows, validation rules, and flows to automate business processes and enhance data quality
• Manage user roles, profiles, permission sets, and ensure compliance with company data privacy policies
• Lead Salesforce integration with other systems (e.g., Marketo, Zoominfo, Outreach, Appcues, Amplitude and more) via APIs, middleware, and integration tools
• Monitor performance, troubleshoot issues, and provide technical support to users
• Keep up with new Salesforce features and recommend enhancements as appropriate
• Create user guides and training materials and maintain process documentation
• Contribute to cross-functional projects and initiatives as needed
• Configure flows, assignment rules, approval processes, and dashboards to meet business needs

Preferred Qualifications

• Proficiency with Lightning Web Components, APEX, Visualforce, and UI coding technologies
• Understanding of DevOps using DevOps Center, Jenkins, Microsoft Azure, GitHub, or SFDX
• Growth mindset and a passion for innovation
• Empathy for our users and customers

Benefits

• Salary Range: $97,000 - $107,000 USD
• Various benefits plans (for permanent team members)
• Remote work option for select positions