Amber Labs is hiring a
Lead Service Designer

Summary

Join Amber Labs as an AWS DevOps Engineer in a remote UK-based position to lead collaborative design processes for multiple complex projects and collaborate with cross-functional teams.

Responsibilities

• Leading collaborative design processes for multiple complex projects
• Planning and leading workshops, reviews, critiques and handovers
• Collaborating with cross-functional teams to shape and communicate the vision and outcomes for omni-channel financial guidance journeys
• Working with colleagues inside and outside to understand and reimagine the full customer journey, including how it intersects with other public–, charity– and private-sector services
• Building UCD capacity across the organisation by sharing insights, principles and best practices with non-designers
• Mentoring junior colleagues and communicating with designers and researchers on other programmes to avoid duplication, maximise learning and ensure the coherence and consistency of MaPS services
• Identifying, understanding and mitigating ways design decisions and processes may negatively impact users
• Working with Interaction Designers, Business Analysts, User Researchers, Policy and Proposition Managers, Product Owners, and Service Owners to understand business requirements and ensure they are addressed in your designs
• Collaborating with relevant internal teams to ensure our services meet GDS standards for suitability, efficacy, usability, accessibility, quality, security and data protection
• Creating user flows and prototypes for testing and review and Identifying and prioritising design assumptions
• Working with user researchers and performance analysts to use analytics, customer feedback and other internal and external data to identify areas for improvement and inform designs

Benefits

• Join a rapidly expanding start-up where personal growth is a part of our DNA
• Benefit from a flexible work environment focused on deliverable outcomes
• Receive private medical insurance through Aviva
• Enjoy the benefits of a company pension plan through Nest
• 25 days of annual leave plus UK bank holidays
• Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources
• Participate in a generous employee referral program
• A highly collaborative and collegial environment with opportunities for career advancement
• Be encouraged to take bold steps and embrace a mindset of experimentation
• Choose your preferred device, PC or Mac