Remote Service Lead

Summary

The job is for a Customer Service team leader at adjoe, a fast-growing mobile ad platform. The role involves managing teams and ensuring technical support to app partners and advertisers. The candidate should have leadership experience in a service organization, preferably in the ad tech industry.

Requirements

Minimum 3 years of experience in a leadership role within a service organization, preferably in the (mobile) ad tech industry

Responsibilities

• Manage a team of Technical Account Managers
• Manage a team of B2C support agents
• Become the link between various stakeholders, teams, and clients to provide solutions to maximize their business goals
• Evolve our service organization based on our geographical expansion as well as service and organizational needs arising from growing business with Enterprise clients
• Ensure a consistent level of knowledge and quality in the execution of your teams
• Collaborate with the product and technical teams to ensure our platform meets client needs and provides a positive user experience
• Ensure up-to-date product and technical documentation in alignment with our product team

Preferred Qualifications

• Strong analytical and problem-solving skills with the ability to work with data - use SQL to query databases, Excel and other analytics tools
• Ability to build and maintain strong relationships with clients and colleagues

Benefits

• Work-Life Package: 2 remote days per week, 30 vacation days, 3 weeks per year of remote work, flexible working hours, dog-friendly kick-ass office in the center of the city
• Wealth building: virtual stock options for all our regular employees
• Relocation Package: Visa & legal support, relocation bonus, reimbursement of German Classes costs and more
• Happy Belly Package: Monthly company lunch, tons of free snacks and drinks, free breakfast & fresh delicious pastries every Monday
• Physical & Mental Health Package: In-house gym with personal trainer, various classes like Yoga with expert teachers
• Activity Package: Regular team and company events, hackathons
• Education Package: Opportunities to boost your professional development with courses and trainings directly connected to your career goals
• Free of charge access to our EAP. (Employee Assistance Program) which is a counseling service designed to support your mental health and well-being