S M Software Solutions Inc. is hiring a
Service Design Specialist

Summary

Join us as a Service Design Specialist Level 1 for the Electronic Development Approvals System Modernization project with British Columbia Shared Services. This is a remote role starting on November 1, 2024, and ending on March 31, 2025. The ideal candidate should have experience leading multi-discipline teams in business transformation initiatives, creating service strategies, addressing executives, providing mentoring, and demonstrating expertise in all five service areas of Design Research, Information Architecture, Content Development, Prototyping, and Strategic Planning.

Requirements

Demonstrates the highest level of experience, knowledge and skills in all five service areas of Design Research, Information Architecture, Content Development, Prototyping and Strategic Planning

Responsibilities

• Leads multi-discipline teams in business transformation initiatives
• Creates the Service Strategy and a plan to deliver on the Strategy
• Addresses the organization’s executive including ADMs and Executive Directors
• Provides advice, recommendations and options
• Provides mentoring on service design approaches and methodologies to team members during projects

Preferred Qualifications

• Degree or diploma in a design or technology discipline, or equivalent combination of education and experience
• A minimum of 5 years of experience in utilizing human-centered design methods to design and deliver services
• Demonstrated expertise designing for the web and mobile, including graphic design, interaction design and/or data visualization
• A minimum of 5 years’ experience with related UX practices and skills, including content design, content strategy and/or information architecture
• A minimum of 5 years’ experience producing and working with design pattern/asset libraries
• A minimum of 5 years' experience mentoring and supporting less experienced Service Design and UX practitioners
• A minimum of 2 years' experience of working in an agile, digital product- focused development environment with User Experience teams, designers, and developers to iteratively create and improve digital products and services
• A minimum of 2 years' experience in hybrid and remote collaboration and facilitation, including experience with online collaboration software such as Figma, Mural, or similar products
• Experience on at least 1 project working on public facing government processes/systems
• Experience on at least 1 project collaborating on process development across multiple organizations
• Experience on at least 1 project working on government housing and/or connectivity permitting initiatives