Lead, Talent Acquisition Operations

Summary

Join Sprout Social's Talent Acquisition team as the Talent Acquisition Operations Lead and manage a team of coordinators. Lead, coach, and develop your team, providing hands-on support and occasionally scheduling interviews. Drive initiatives to leverage automation and AI in the interview process. Act as a candidate experience advocate, managing the process from interview coordination to pre-boarding. Collaborate with the Talent Acquisition Enablement team to develop scalable solutions. This role requires a passion for operational excellence and fostering team growth, along with strong process-driven skills and innovative problem-solving abilities.

Requirements

• 2+ years of experience in a high-volume scheduling role across multiple, global business units (e.g., Sales, Engineering, Marketing, etc)
• 2+ years of experience with ATS platforms, with at least 1 year using Greenhouse
• 1+ year of experience assisting with Talent Acquisition Operations projects (i.e., vendor evaluations, maintaining data & reporting routines, etc)
• 1+ year of experience collaborating cross-functionally with onboarding stakeholders to manage the candidate transition to employee

Responsibilities

• Lead, coach, and develop a dynamic team of full-time and contract TA Ops Coordinators, empowering them to excel in interview scheduling across our diverse global teams and departments
• Providing hands-on support to the team and occasionally stepping in to schedule interviews as needed by the business
• Drive initiatives to leverage automation in the interview process to ease scheduling, improve efficiency, and influence how we’ll use AI to evolve the Talent Acquisition function
• Act as the dedicated advocate for an outstanding candidate experience, meticulously managing the process from interview coordination through pre-boarding and ensuring a smooth welcome for all new hires, including our contract workforce
• Collaborate strategically with our Talent Acquisition Enablement team members to develop custom, scalable solutions that elevate Talent Acquisition effectiveness and impact

Preferred Qualifications

• Experience within the tech/SaaS industry
• Exposure to informal mentoring relationships
• Experience utilizing generative AI tools (e.g., ChatGPT) or other technology to streamline administrative tasks and communications

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
• Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter
• Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit)
• Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution
• Sprout offers “Flexible Paid Time Off” and ten paid holidays