Lead Talent Guide

Summary

Join Twilio as a Lead Talent Guide and contribute to optimizing recruiting operations. Lead global initiatives to enhance talent acquisition and candidate experiences, ensuring seamless processes and strong internal partnerships. You will anticipate and optimize workflows, track bottlenecks, and develop data-driven solutions. Manage candidate communication and cultivate partnerships with global talent guides and stakeholders. Analyze recruitment data to identify trends and propose improvements. Coordinate global interview scheduling and maintain candidate records. Actively participate in team projects and hiring events. This remote role is based in India and requires occasional travel.

Requirements

• Proven ability to lead complex projects independently and with initiative
• Strong communication skills for delivering clear, personalized candidate communication
• Experience in process improvement and workflow optimization
• Ability to work effectively in a global, cross-functional team environment
• Proficiency in data analysis to guide decision-making and process enhancements
• Bachelor's degree in Human Resources, Business Administration, or related field
• To work in the shift -12:30pm via 09:30pm IST

Responsibilities

• Lead global initiatives and support programs to drive process improvements and enhance the Talent Acquisition and candidate experiences
• Ensure the service delivery of coordination meets our operating standards and execute on capacity allocation and management to meet demand
• Anticipate, design, optimize and implement workflows for new processes to optimize team performance
• Track bottlenecks in recruiting coordination and develop innovative, data-driven solutions
• Manage candidate touchpoints, delivering personalized communication throughout the recruitment journey
• Cultivate partnerships with global talent guides and internal stakeholders to enhance candidate and interviewer experiences
• Analyze recruitment data to identify trends and propose actionable insights for continuous improvement
• Coordinate global interview scheduling and ensure personalized communication with candidates, maintaining strong relationships with internal stakeholders and global talent guides
• Aim to achieve SLAs, minimize scheduling errors, and adhere to Standard Operating Procedures while keeping candidate records updated in the applicant tracking system and AirTable
• Participate actively in team projects, audits, and hiring events

Preferred Qualifications

• 6 years of experience in recruiting coordination or a related field
• Experience with global talent acquisition and recruitment operations
• Familiarity with applicant tracking systems, recruiting software, and data analytics tools
• Strong analytical skills to identify inefficiencies and develop practical solutions
• Project management certification or relevant experience

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program