Lead User Experience Researcher

Summary

Join our team as a Lead User Experience Researcher and make a real impact on how millions access mental healthcare. You will lead research initiatives, shaping product decisions and improving user experiences. This role involves collaborating with cross-functional teams, synthesizing data, and advocating for a user-centered approach. We seek a candidate with 5+ years of experience leading UX research for B2C products and expertise in qualitative and quantitative methods. The ideal candidate will have a passion for patient-centered design and familiarity with the healthcare industry. We offer a 100% remote work environment, attractive pay and benefits, and a supportive culture.

Requirements

• 5+ years of user research experience, with a strong track record of shaping product decisions through impactful research
• Proven experience leading UX research for B2C products, marketplaces, or other highly user-centric domains
• Deep expertise in both qualitative and quantitative research methods, with the ability to determine when to move fast with directional insights versus when to apply more rigorous methodologies
• Ability to synthesize complex findings into clear, actionable recommendations that drive product and design decisions
• Strong collaboration and storytelling skills, making research insights accessible and compelling to cross-functional teams

Responsibilities

• Lead and execute mixed-methods research studies (e.g., interviews, usability tests, surveys, ethnographic studies)
• Synthesize qualitative and quantitative data to provide actionable insights that directly inform product decisions and broader business strategies
• Develop scalable frameworks for understanding and segmenting user needs, behaviors, and pain points
• Collaborate with cross-functional teams, including product managers, designers, engineers, and stakeholders
• Work with data teams to align qualitative research with behavioral analytics
• Build and maintain a repository of user insights, ensuring learnings are accessible and reusable
• Advocate for a user-centered approach to product development, helping to align business goals with user needs
• Guide and mentor x-functional product team members on best practices in UX research
• Stay up-to-date on industry trends, methodologies, and emerging research tools
• Measure and quantify the ROI ensuring that research efforts directly contribute to business outcomes such as increased user engagement, retention, and revenue growth

Preferred Qualifications

• Experience working closely with Product, Design, and Data teams to integrate research seamlessly into the development process
• A passion for patient-centered design and a deep understanding of the challenges both patients and providers face in accessing and delivering care
• Familiarity with healthcare, telehealth, or regulated industries, where research plays a crucial role in improving user experience and compliance
• Experience conducting research at scale in rapidly growing organizations or dynamic product environments

Benefits

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits : Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access : Start saving for your future
• Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP) : Support for your mental and physical health
• New hire home office stipend : Set up your workspace for success
• Quarterly department stipend : Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns : Explore a variety of engaging topics
• Community and employee resource groups : Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
• Discounted programs : Fetch, SmartSpend, Ladder, SoFi