Lead UX Researcher

Summary

Join Hungryroot as a Lead UX Researcher and become a key member of the product team, leading research efforts to understand and advocate for the customer. You will guide data-driven decisions enhancing user experience, influencing design, product strategy, and business goals. This high-impact role involves close collaboration with cross-functional teams, translating research findings into actionable recommendations. You will define and drive the UX research strategy, plan and conduct qualitative and quantitative research, synthesize findings into compelling narratives, and establish best practices. You will advocate for a user-centered approach, develop scalable research methodologies, and effectively communicate findings to stakeholders. This role offers the opportunity to make a significant contribution to product development and business decisions.

Requirements

• 6-10 years of experience in a UX Research role
• Expertise in qualitative and quantitative research methodologies, including usability testing, interviews, surveys, behavioral analytics
• Proven track record of leading impactful research initiatives that drove product strategy
• Proficient with research tools such as UserTesting, Alchemy, Fullstory, Figma, or Heap
• Experience using BI tools (e.g., Looker) to look up user behavior and identify relevant user segments
• Effective communication and storytelling skills with the ability to present insights in a compelling and actionable way to cross-functional teams, stakeholders, and leaders
• Ability to advocate for user needs and while balancing business priorities
• Strong stakeholder management and ability to drive buy-in for research-driven decisions
• Strong collaboration skills with experience working closely with product managers, designers, and engineers
• Ability to synthesize and analyze data to generate clear, actionable insights
• Experience designing and executing research studies of various scales and at various stages of the product lifecycle
• Expertise in both generative and evaluative research
• Strong data interpretation skills

Responsibilities

• Define and drive the UX research strategy and align it with our business and product goals
• Plan and conduct qualitative and quantitative research to understand user behaviors, needs, and motivations
• Ability to define research questions and scope and identify the appropriate methods to execute studies
• Synthesize research findings into clear, compelling narratives that inform product and business decisions
• Establish best practices and frameworks for UX research
• Advocate for a user-centered approach , ensuring user insights help shape the product roadmap
• Develop scalable research methodologies that balance speed with depth, ensuring insights drive continuous development
• Effectively communicate findings to stakeholders, influencing decisions with recommendations backed by data
• Analyze themes from customer feedback channels, such as social and customer care and integrate those into the product roadmap
• Lead benchmarking studies to track changes in the UX, satisfaction, or behavior over time to help the team measure the impact of product improvements and inform focus areas

Preferred Qualifications

• Familiarity with product analytic tools
• Knowledge of customer retention metrics
• Experience building a UX Research function
• Experience conducting research for a B2C product, particularly in e-commerce or subscription industries
• Background in fast-paced, high-growth environments where research rigor is balanced with speed
• Experience using AI tools for research to accelerate workflow

Benefits

• Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide!
• Equity
• Unlimited vacation policy
• Universal paid parental leave
• Monthly Hungryroot credit for delicious, healthy groceries
• Comprehensive health, vision, dental, and life insurance
• Wellbeing benefits including One Medical, Spring Health, LiveHealth, Rightway care concierge, and more
• 401k with Match
• A work from home stipend to support your initial home-office setup