UX Researcher

Summary

Join PointClickCare as a UX Researcher and drive strategic product iteration through research, usability studies, and data analysis. You will lead user research initiatives, collaborate with cross-functional teams, and communicate findings to stakeholders. The role requires expertise in user research methodologies, data analysis, and communication. You will be responsible for user outreach, design workshops, and interpreting data from various sources. This position offers the opportunity to make a real impact on healthcare technology and work with a passionate team.

Requirements

• Highly motivated, results-driven person, who has strong UX research skills, a true passion for their work and desire to make their projects succeed
• Demonstrated ability to collaborate with other team roles to enculturate user-centered outcomes
• Bachelor’s degree in psychology, statistics, human-computer interaction, information systems or a related field
• Experience as a user experience researcher or similar role with a customer focus
• Demonstrated ability to synthesize real user feedback into insights that drive user-centered decision making for a broad audience
• Demonstrated written and verbal communication skills, including techniques to persuade and negotiate and the ability to articulate alternative approaches
• Experience in research tools such as Dovetail, Optimal, UserZoom, User Testing and/or SurveyMonkey and analytics platforms such as Pendo, Splunk, Matomo, or Google Analytics
• Knowledge of key design tools such as Figma, Miro, and Adobe Creative Cloud

Responsibilities

• Responsible for user outreach discovery and validation activities including use case discovery, persona and journey mapping development and usability testing. They are the expert on the team that ensures product gains feedback that is unbiased standardized. Provides project leadership to other researchers and designers on an initiative as appropriate
• Leads or participates in design workshop activities to help the team generate data-informed solutions. Strategizes and determines project needs/methodologies and is able to communicate strategic decisions to leadership and stakeholders effectively
• This role interprets data from user calls to provide useful insights to Product, UX Design, and Engineering. Quickly performs analysis and synthesis using various tools and methodologies
• They collaborate with internal SMEs, customer success, data science, and customer insights to assist in maturing the team's understanding of personas, journeys, and use cases
• Articulates the outcomes of research activities to leadership and other stakeholders to demonstrate work achieved during D&D and Delivery and assists Product Managers and UX Designers in adopting research best practices

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities