Lead UX Researcher

Summary

Join Tala, a fintech company on a mission to empower the financially underserved, as their UX Research Lead in Mexico and new markets. Lead end-to-end research initiatives, from identifying research questions to delivering impactful recommendations. Execute diverse research studies (surveys, interviews, focus groups, etc.) to understand user needs and market trends. Translate research findings into actionable insights for product development and business strategy. Collaborate closely with cross-functional teams. Become a subject matter expert in the financial services landscape, shaping new products for Tala's users. Tala offers a remote-first approach with offices globally.

Requirements

• 5+ years of experience in managing and executing applied user research, ideally in an innovative consumer fintech, financial institution, mobile or digital companies or market research firms
• Exceptional research skills and comfortable with a wide range of mixed methods, knowing when to combine different data points through triangulation to create compelling and trustworthy insights
• Proficiency in creating practical research deliverables & artefacts including compelling research reports, customer journey maps, personas, research workshops, competitive teardowns, etc
• Excellent organizational and project management skills, including planning logistics and adapting to changes smoothly

Responsibilities

• Lead end-to-end research initiatives - Own the entire research lifecycle, from identifying research questions and opportunities that align with business objectives to delivering impactful recommendations
• Execute research and drive insights generation - Design, execute, and analyze a wide range of research studies (surveys, interviews, focus groups, usability tests, etc.) to uncover needs and market trends. Utilize various methodologies following the Double Diamond framework to ensure comprehensive insights
• Translate research findings to influence product strategy - Translate complex research findings into clear, compelling and actionable insights that directly inform product development and business strategy
• Foster collaboration: Work closely with cross-functional teams and stakeholders, building strong relationships to embed a deep understanding of our users across the organization
• Be a subject matter expert - Develop a deep understanding of the financial services landscape, acting as a key voice of the customer in shaping new and exciting products for our users in Mexico and new markets