Learning And Development Program Manager

Summary

Join Mercury's dynamic team as a Learning and Development Program Manager and play a pivotal role in shaping employee growth initiatives. You will design, implement, and enhance key L&D programs, collaborating with various stakeholders. Responsibilities include leading new hire onboarding, supporting manager enablement programs, and managing L&D projects from inception to completion. You will create engaging training materials and foster a culture of continuous learning. This role requires strong program management skills, instructional design expertise, and excellent communication abilities. Mercury offers a competitive total rewards package, including base salary, equity, and benefits.

Requirements

• 3–5 years of relevant experience in Learning & Development, HR Program Management, or other relevant field with a track record of designing and implementing successful programs
• Instructional design skills: You can build engaging learning content from scratch (certifications here a big plus)
• Facilitation experience: You’re comfortable leading remote trainings and learning sessions, with a knack for keeping participants engaged
• End-To-End program management: You have experience with scoping, planning, executing, and improving programs, managing all the moving pieces from kickoff to launch (and beyond)
• Creative, adaptable mindset: You thrive in ambiguous environments and can innovate solutions that best fit Mercury’s unique culture
• Prioritize collaboration & partnership: You proactively seek out stakeholders, ask great questions, and keep everyone aligned along the way
• Strong communication & storytelling: You can turn complicated ideas into clear, relatable narratives—both written and spoken
• Ownership mentality: You take full responsibility for your projects, follow through on details, and see every initiative as an opportunity to learn and improve

Responsibilities

• Lead new hire onboarding program, everything from operations and scheduling to building and refining training content and materials
• Act as “face” of Mercury for all incoming new hires and cultivate a warm and welcoming environment
• Support and enhance critical manager enablement programs like monthly manager meetings, new manager onboarding, and our internal Managing at Mercury series
• Lead end-to-end program management by scoping new L&D projects, setting timelines and milestones, coordinating cross-functionally for smooth rollouts and positive participant experiences, and continually measuring, refining and iterating on initiatives based on feedback, evolving business needs, and best practices
• Design, develop, and deliver engaging training for employees by creating from-scratch learning content aligned with Mercury’s culture and values
• This includes live training content as well as async resources like videos, one-pagers, and other micro-learnings
• Work closely with subject-matter experts both internally as well as externally (when we elect to outsource training) to co-create relevant content, leveraging fresh ideas suited to Mercury’s unique culture
• Manage L&D tools and vendors by overseeing learning platforms, exploring new technologies, and researching and partnering with specialized vendors to enhance program offerings
• Foster a culture of continuous learning by building resources and programs to help employees optimize their L&D stipends and actively develop their skills

Preferred Qualifications

Familiarity with LMS / Instructional design tools is a plus, particularly WorkRamp and Articulate

Benefits

• Base salary
• Equity (stock options)
• Benefits
• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $120,300 - $150,400
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $108,300 - $135,400
• Canadian employees (any location): CAD $113,700-$142,100