Learning And Development Specialist

Summary

Join Hopper as a Learning Specialist and design, develop, and implement learning strategies, courses, and content for the Service Optimization team. You will own a vertical, collaborate with stakeholders, and deliver timely training for agents. This role involves improving the onboarding program and upskilling efforts, focusing on instructional design and building online courses. You will leverage your expertise in learning theories and e-learning to create engaging and effective training materials. The position requires strong communication, analytical, and problem-solving skills. Hopper offers a modern, virtual learning environment and a supportive training team.

Requirements

• 3 years of experience in learning program management and instructional design
• Broad understanding of travel management (flights) and travel agent functions
• Broad understanding of learning & development and quality assurance in contact centers
• Experience working in Flight GDSs, mainly Sabre & Amadeus
• Strong instructional design skills with a focus on e-Learning and self-guided learning for travel agents
• Experience in building Learning & Development Courses
• Understanding of common learning theories and models (Knowles, Bloom, Gagne, Kirkpatrick, etc.)
• Excellent direct communication skills, written and verbal
• Enthusiasm and curiosity for conducting research and answering hard questions with data
• Strong analytical skills with the ability to create solutions for operational problems
• Material experience in responding quickly and efficiently to organizational and operational changes
• Ability to develop trainer facing material (facilitator guides) in an easy to digest format

Responsibilities

• Develop and implement learning strategies and training programs via instructional design that drive performance
• Conduct regularly a training needs analysis (TNA) with stakeholders
• Create content for on-demand training courses & facilitator-led training
• Build, organize, and optimize all learning materials (online courses, facilitator guides, job aids, activities, etc.)
• Work with stakeholders to guide and suggest training material based on their needs and projected roadmaps
• Develop content for onboarding, upskilling, and more
• Ensure standards are upheld for facilitator-led trainings including record keeping
• Manage Learning Libraries and assign courses and learning paths
• Use data to evaluate the effectiveness of training
• Integrate quality assurance feedback into the learning content development plan
• Implement best practices that support adult learning
• Experiment with new ideas—we are an adventurous bunch

Preferred Qualifications

NDC experience is a plus

Benefits

• Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages
• Unlimited PTO
• Carrot Cash travel stipend
• Access to co-working space on demand through FlexDesk AND Work-from-home stipend
• Please ask us about our very generous parental leave, much above industry standards!
• Entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact
• 100% employer-paid Medical, Dental, and Vision coverage for employees
• Access to Disability & Life insurance
• Health Reimbursement Account (HRA)
• DCA/ FSA and access to 401k plan