Nomi Health is hiring a
Learning and Development Specialist

Summary

The job is for a Learning and Development Specialist who will create and deliver impactful training programs for providers and call center staff, aligning them with organizational goals. The role involves developing curricula, providing remote trainings, creating assessment tools, and collaborating with internal stakeholders.

Requirements

• Education: Training and Development, Instructional Design, or a related field
• 5+ years of experience in training design, development, and delivery
• Proficiency in MS Office suite of applications like Word, Excel, PowerPoint, and Outlook etc
• Proficiency in Learning Management Systems (LMS) and SharePoint
• Strong understanding of instructional design models and adult learning principles
• Excellent written and verbal communication skills
• Must be able to excel in a fast-paced environment
• Ability to manage multiple training projects and meet deadlines
• Strong organizational and project management skills

Responsibilities

• Develop programs and curriculum for providers and call center staff that aligns with program needs
• Provide effective and efficient remote trainings for program staff
• Create and maintain training materials, including on the job support references
• Partner cross functionally with internal stakeholders to ensure proper understanding of program and workflows to create necessary and accurate trainings
• Design assessment tools, Analyze the effectiveness of training sessions and develop appropriate modification if needed
• Collaborate with staffing partners to conduct training needs assessments, identify training opportunities and schedule appropriate training sessions
• Develop systems to monitor and ensure employees are performing their responsibilities according to the training
• Provide support and mentoring for new providers and agents while conducting an evaluation and identifying sections where improvements are needed
• Create and maintain the program s SharePoint site
• Upload training content to accessible and centralized locations (e.g., SharePoint, LMS)
• Prepare and Facilitate Train the Trainer (TTT) approaches for staffing partners or as needed, responsible for creating and maintaining resources used for TTT as well

Preferred Qualifications

• Flexibility to provide trainings outside of M-F 8-5 to accommodate provider schedules
• Experienced working in agile and iterative environments, willingness to adjust as needed