Learning Business Partner

Summary

Join ServiceNow as a Learning Business Partner – Go-To-Market Enablement and collaborate with internal stakeholders to develop and implement learning strategies. You will serve as a trusted learning partner, gathering critical information to address performance gaps and developing tailored strategies. Responsibilities include designing and implementing learning strategies, prioritizing initiatives, managing stakeholders, analyzing data, and improving processes. The ideal candidate possesses strong analytical, communication, and problem-solving skills, along with experience in sales/partner enablement and a deep understanding of organizational development. Experience leveraging AI in work processes is a plus. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• A minimum of 5 years of experience in sales/partner enablement or a related field, preferably within a dynamic or technology-driven environment
• Strong analytical skills: Proficiency in collecting, interpreting, and synthesizing data to identify gaps and areas for improvement
• Systems thinking: Strong business acumen and problem-solving skills to understand connections and broader impacts
• Communication skills: Effective communication skills to present findings, make recommendations, and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives
• Conflict resolution: Ability to mediate between business requirements and multiple stakeholders
• Change management expertise: Capability to manage the transition process when implementing new performance improvement initiatives
• Organizational development knowledge: Understanding of organizational structures, culture, and dynamics to tailor solutions appropriately
• Leadership and coaching skills: Ability to guide and motivate individuals to achieve their performance goals
• Technical aptitude: Familiarity with sales analytics tools (dashboards, CRM, pipeline, etc.) to provide actionable insights that inform sales learning strategies

Responsibilities

• Serve as the trusted learning business partner: Act as the primary liaison for developing comprehensive learning strategies from start to finish
• Gathering critical information: Develop tailored strategies to address identified performance gaps, including specific objectives, development plans, and accountability measures
• Scope, design (when applicable), and activate: Implement organizational learning strategies to enable the field for effective business execution
• Prioritization and accountability alignment: Identify clear success metrics, audience impact, and prioritize among other critical enablement initiatives
• Stakeholder management: Collaborate with matrix stakeholders to ensure alignment with organizational objectives, service level agreements (SLA), and key success metrics
• Data analysis and reporting: Collect, analyze, and interpret data to identify trends and support decision-making
• Process improvement: Identify opportunities to optimize workflows and processes to improve efficiency and productivity

Benefits

Work Personas (flexible, remote, or required in office)