Learning & Development Lead

Summary

Join Cut + Dry, a company revolutionizing food distribution with its e-commerce platform, as a Trainer. You will be responsible for providing hands-on training to newly onboarded distribution partners, ensuring they can confidently use the platform. This role involves delivering live virtual and in-person training sessions, customizing training based on partner needs, and developing training materials. You will also monitor partner adoption, address questions, gather feedback, and collaborate with the team to improve training programs. The ideal candidate is patient, empathetic, and a skilled communicator with experience in training and delivering engaging presentations. This is a remote position based in the U.S. or Canada.

Requirements

• Patient, empathetic, and solutions-oriented, making training engaging and effective
• Comfortable speaking to business leaders and frontline teams alike
• An intuitive communicator who enjoys breaking down complex concepts into simple, intuitive steps
• Passionate about technology and digital transformation in the food distribution space
• 2+ years in training, customer education, or enablement
• Experience delivering live virtual and in-person training sessions
• Strong presentation and public speaking skills
• Ability to adapt training to different learning styles
• Familiarity with e-commerce, SaaS, or logistics

Responsibilities

• Deliver live virtual and in-person training for new distribution partners
• Customize training sessions based on DP needs, industry best practices, and business objectives
• With the support of the product marketing team, develop easy-to-digest training materials (videos, help docs, walkthroughs) to support ongoing learning
• Monitor DP adoption metrics, identifying gaps and providing additional training where needed
• Be a trusted resource, answering customer questions and ensuring they feel confident using Cut + Dry
• Gather feedback from training sessions, working with the Senior Training Manager and Growth Managers to improve programs