Learning & Development Program Trainer

Summary

Join Cielo as a Global Learning & Development Program Trainer and support the onboarding training, development, and continuous improvement of our people. You will facilitate and continuously improve Cielo’s L&D full cycle recruiter training programs and training for technologies used at Cielo. This role blends training facilitation and continuous development, requiring understanding of best practices within the end-to-end 360 recruitment process. You will collaborate with key internal stakeholders to ensure smooth training facilitation, successful onboarding, and speed to productivity of new recruiters. The ideal candidate is a confident public speaker and devoted educator, up-to-date on the latest tools and resources for sourcing and recruiting top-quality candidates. This remote position is based in India and requires at least 5 years of experience in L&D, Talent Management, and Stakeholder Management.

Requirements

• Bachelor’s degree (or equivalent) is preferred
• Two or more years of results-oriented experience in learning and training delivery, facilitation and content development, curriculum design and evaluation of training in a corporate environment
• Experience as proven subject matter expert (SME) in RPO/Talent Acquisition will also be considered
• Understanding of effective adult learning methodologies and tools
• Strong communication, presentation and public speaking skills
• Strong understanding & experience of the end-to-end recruitment process
• Demonstrable experience of learning training content and methodologies quickly and accurately
• Strong presentation and facilitation skills delivering information in person and virtual, training and written communication skills
• Strong consultative, project management skill with proven ability to collaborate with others
• Able to evidence creativity, interactivity and engagement through facilitative training techniques
• Thrives on working at pace and demonstrating flexibility in a high-performance environment
• Passionate about learning & development, proactively keeping abreast of new innovations in techniques and methodologies
• High personal credibility
• Proven ability to consistently deliver excellent service to internal clients
• Natural inclination to coach others
• Strong interpersonal skills and interacts effectively across all levels of the organization
• Ability to create a comfortable learning environment that ensures the engagement of all learners, being especially sensitive to the unique needs of remote learners
• Forward-thinking, innovative approach and above all is passionate about giving employees the tools they need to be truly exceptional
• A track record of success as a learning expert with a strong understanding of the talent acquisition process
• Ability to work well with people
• Demonstrated innovation, creativity along with a deadline driven mindset
• Proficiency in Microsoft Office and Adobe Connect
• Knowledge of Saba other similar eLearning system

Responsibilities

• Facilitating on-boarding training programs to all new recruiters and supporting roles at Cielo globally and regionally
• Facilitating training to existing recruiters and supporting roles globally and regionally
• Training and support with the rollout of new systems
• Coordinator training calendar, administer, record, and analyze feedback to evaluate programs
• Monitor and review the progress of trainees through questionnaires and discussions with managers, ensuring each new employee is handed over to their respective manager with a clear outline of strengths and further development needs and an accompanying learning path
• Working with system owners and teams to ensure the training is in line with the business and team processes
• Identify training and development needs throughout the onboarding of new employees and regular consultation with people managers and Human Resources Business Partners (HRBP)
• Creating/updating support materials e.g. user guides
• Expand and continuously improve L&D programs based on the evolving needs of our business and each individual and support in devising individual learning plans
• Own, manage and continuously improve our training program for recruiters and supporting roles (from early career to highly experienced), working with the business to plan timings and volumes against our operational demand plans
• Assess the return on investment of our L&D programs and operate within budgets
• Produce training materials and deliver / manage the delivery of L&D programs
• Amend and revise programs as necessary in order to adapt to changes occurring in the work environment
• Have an understanding of e-learning techniques and, where relevant, be involved in the creation of e-learning packages
• Keep up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses
• Other duties as assigned

Preferred Qualifications

• Prior experience within a talent acquisition function is strongly preferred
• Project Management experience is preferred
• Previous experience of using an LMS (ideally Saba) is preferred