Training & Change Enablement Lead

Summary

Join our team as a Training & Change Enablement Lead and deliver engaging, role-based training on Salesforce-based systems. You will guide users through system adoption, collaborating with PMs, system administrators, and SMEs. The ideal candidate is organized, people-focused, and excels at leading both live and LMS-based learning. Responsibilities include developing and delivering training sessions, translating SOPs into learning materials, creating supplemental resources, and coordinating hands-on exercises. You will also lead change readiness efforts, support LMS setup, and serve as a key resource during go-live. This is a remote contract position with periodic onsite sessions in Virginia.

Requirements

• 3+ years experience leading software training or change enablement efforts, preferably in Salesforce or public-sector systems
• Excellent presentation, facilitation, and user engagement skills (both in-person and virtual)
• Experience developing adult learning content using tools like PowerPoint, Google Slides, or Articulate Rise
• Familiarity with Salesforce navigation, record relationships, and user interface best practices
• Strong organizational skills and ability to manage logistics across multiple departments and learning groups

Responsibilities

• Develop and deliver live and recorded Train-the-Trainer and End User sessions
• Translate SOPs and workflows into step-by-step system instructions and learning materials
• Create quick reference guides, slide decks, sandbox walkthroughs, and supplemental resources
• Coordinate hands-on exercises using the customer's Salesforce environment
• Partner with PMs and Admins to schedule and deliver targeted training based on user roles (e.g., Finance, Program, CSA, Admin)
• Lead internal change readiness efforts and gather feedback on adoption challenges
• Support ongoing LMS setup, SCORM content delivery, and trainer certification
• Serve as a key resource during go-live to reinforce system understanding and change confidence

Preferred Qualifications

• Experience supporting LMS rollouts or training content libraries a plus
• Public-sector experience and understanding of local government workflows strongly preferred