Training Manager

Summary

Join our team as a Training Manager to lead and govern Training & Policy initiatives for field operations, focusing on digital operations and autonomous vehicle driving. You will manage end-to-end training programs, team governance, content development, and client interfacing. The ideal candidate will possess strategic and operational capabilities to oversee multiple locations, ensuring compliance with training standards. Responsibilities include conducting training need analyses, collaborating with operations to address quality issues, and driving interventions for both new hires and tenured staff. You will also manage LMS processes, monitor field practices, and oversee policy management. This role requires strong leadership and client liaison skills.

Requirements

• Bachelor’s degree in a relevant field (Master’s preferred)
• 10+ years of experience in training management, preferably in digital field operations or autonomous vehicle environments
• Proven ability to manage training schedules, resources, and teams across locations
• Strong understanding of quality management and process improvement
• Experience in LMS platforms, content creation, and client-facing roles
• Willingness to travel frequently across locations
• Leadership & Team Management
• Process & Policy Governance
• Training Need Analysis
• LMS & Documentation Management
• Communication & Client Handling
• Analytical Thinking & Problem Solving

Responsibilities

• Oversee the training function across multiple locations and ensure compliance with training standards
• Manage LMS processes including enrollments, completions, and training calendar coordination
• Conduct training need analysis; identify gaps and build tailored documentation (SOPs, Playbooks, Checklists, etc.)
• Collaborate with operations to address quality issues and learning gaps
• Drive interventions for both new hires and tenured staff through focused training plans
• Monitor field practices and safety standards and implement corrective actions
• Track and analyze training feedback, PKT outcomes, and attrition rates
• Oversee policy management including creation, updates, and dissemination
• Ensure policy accuracy and support trainers in adopting best practices in content development
• Review and provide feedback on change management content
• Facilitate the identification and closure of policy gaps
• Lead a team of trainers and policy points-of-contact
• Conduct regular performance reviews and developmental sessions
• Ensure proper work allocation, resource utilization, and adherence to attendance protocols
• Maintain and audit team performance records, scorecards, and trackers
• Mentor and coach team members towards achieving key results
• Serve as the primary client liaison for all training and policy-related discussions
• Translate client requirements into actionable plans and ensure deliverables are met
• Represent the team in client reviews, presentations, and site shadows