Learning Experience Designer

Summary

Join Grow Therapy as a Learning Experience Designer to create and deliver engaging learning solutions for internal and external audiences. You will collaborate with cross-functional teams, subject matter experts, and vendors to develop and implement training programs using various modalities, including eLearning and workshops. This role requires a strong understanding of adult learning theory and instructional design principles. You will also be responsible for managing the LMS system and analyzing training efficacy to improve learner outcomes. The ideal candidate has 2+ years of experience in learning and development, preferably in a tech or healthcare setting. Grow Therapy offers a competitive salary and benefits package, including comprehensive health insurance, flexible working hours, and wellness programs.

Requirements

• Have 2+ years of experience enabling learners to achieve specific, measurable goals
• Have experience evaluating and explaining complex concepts to various audiences, such as using a new platform to complete a task, following new procedures tied to legal/policy changes, or understanding jargon-heavy topics like how copays, coinsurance, and deductibles work
• Understand how to create, deliver, and maintain compelling enablement resources for your stakeholders
• Be comfortable with numbers. You’ve built metrics around the success of your enablement content and use that data to drive decisions
• Have strong communication skills and can quickly and succinctly present your ideas to company leaders
• Be biased toward action and care about delivering results and meeting deadlines
• Be curious, action-oriented, and excited to empower others through robust instructional resources and varied learning curricula
• Be self-motivated, eager to learn, and are comfortable with ambiguity

Responsibilities

• Help set the learning strategy and program vision for the Customer Operations teams to help them meet yearly priorities and ongoing development goals - this includes the learning path for each team’s onboarding and ongoing skill development
• Apply adult learning theory and instructional design knowledge to design, develop, and implement learning solutions end-to-end. Formats include but are not limited to, eLearning, virtual instructor-led sessions and workshops, job aids, and manuals
• Partner with subject matter experts (SMEs) and ensure knowledge is captured and transformed into effective learning solution(s) that are shared and continuously maintained
• Partner with vendors, such as business process outsourcing (BPO) partners, to proactively design and deploy training solutions that align with their unique responsibilities, structure, and restrictions
• Establish accountability metrics to ensure your learning strategy meets learners' needs and produces the desired business outcomes
• Gather, analyze, and summarize feedback on training efficacy to continue improving and determining gaps in understanding, application, and satisfaction
• Lead the administrative and technical aspects of our LMS system(s), including uploading content, creating, testing, assigning, and maintaining courses
• Occasionally, provide assistance facilitating agent trainings

Preferred Qualifications

• Have previously worked with and understand the value of a Customer Experience, Success, or Support team in Tech, HealthTech, or healthcare administration
• Have previously used a learning management system (LMS), such as Absorb, Articulate, or Docebo

Benefits

• Comprehensive health insurance plans, including dental and vision
• Flexible working hours and location (remote OR in-office, your choice!)
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Team meditation
• Wellness Stipend
• In-office lunch and bi-weekly remote lunch on us!
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities