Learning Experience Lead

Summary

Join Outschool as a Learning Experience Lead and define what constitutes a "great" Outschool class. You will build systems, tools, and standards to scale this quality across the platform. This role blends instructional design, learning science, and business analysis, requiring you to think like a learning architect and execute like a systems strategist. Lead efforts to define and enforce quality standards, reduce class effectiveness variance, and improve learner retention, conversion, and educator performance. Collaborate with cross-functional partners in Product and Data to implement high-leverage interventions that improve retention and teacher practices at scale. Drive ongoing insights to evolve quality standards and inform new content formats.

Requirements

• 5+ years of experience in learning experience design, instructional strategy, or education product/operations
• Deep expertise in online learning design, including best practices for engagement, retention, and learner success
• Demonstrated ability to build scalable systems that guide instructional quality across large educator or creator networks
• Data-fluent: You use behavioral and retention data to drive design decisions and measure outcomes
• Strong cross-functional collaboration skills; you’ve worked closely with Product, Engineering, and Data teams to shape tools and systems

Responsibilities

• Define Clear Quality Standards : Codify “what great looks like” in an Outschool class based on learner behavior, retention, and engagement patterns. Build frameworks and rubrics to guide the design of effective, engaging, and learner-centric experiences
• Create Scalable Evaluation & Feedback Systems : Develop systems to assess educator quality and instructional design at scale—establish educator segmentation, feedback loops, and interventions. Identify the attributes of top-performing classes and translate them into actionable recommendations and templates
• Partner on Product & Tooling for Educators : Collaborate with Product to improve the class creation flow, embedding pedagogical nudges and quality signals directly into the educator experience. Recommend UX improvements and insights delivery mechanisms that help educators continuously improve their craft
• Drive Ongoing Insights : Surface trends around class effectiveness, learner engagement, and educator impact. Use these insights to evolve quality standards and inform new content formats, categories, or instructional approaches

Preferred Qualifications

Experience in a marketplace, creator platform, or EdTech environment is a strong plus

Benefits

• Competitive salaries, stock options, and investment plans that make saving for retirement easier
• Comprehensive health, dental, vision, disability, and life insurance coverage options for employees and their families. Our medical benefits include fertility and family planning coverage. We also provide employees with online access to coaching and therapy sessions
• PTO and family leave enable our team to take the time that we need to recharge, relax, and spend time with family and friends
• We create a remote culture through expensable meals, virtual events, expensable home office setup, and internet allowance
• Annual budgets to self-direct our professional development as well as DEI learning. There’s also a budget for employees’ learners to take classes on Outschool!
• Outschool matches employee donations to established charities and has committed to support Outschool.org’s non-profit programs