Learning & Experience Manager

Summary

Join Twilio's R&D organization as a Learning and Experience Manager, reporting to the Director, R&D, Learning and Development. You will create engaging learning experiences for Twilio's R&D team, focusing on content development and instructional design. This role involves collaborating with various stakeholders to translate complex technical topics into digestible training materials. You will design and deliver both self-paced and instructor-led training, utilizing multimedia and gamification strategies. Success will be measured by learner engagement, feedback, and program adoption. This position offers the opportunity to contribute to a culture of continuous learning and innovation within Twilio's R&D organization. The role is remote, with some travel anticipated.

Requirements

• Education : Bachelor’s degree in a relevant field (e.g., Education, Human Resources, Business Administration, or a related discipline)
• Minimum of 5-7 years of experience in Learning and Development, Training, or Organizational Development, preferably in an R&D or technology-driven environment with a preference for experience working with or within a Product Operations function
• Proven track record of designing and delivering successful learning programs
• Experience in designing and implementing training programs, particularly in technical fields or within R&D organizations
• Strong instructional design background - expertise in Articulate 360, Captivate, Rise, Camtasia or similar tools
• Knowledge of learning analytics to track content effectiveness
• Experience in learning theories/concepts and engagement strategies
• Experience overseeing large scale projects and events
• Understanding of the Product Development Lifecycle and RACI frameworks. Ability to create technical training materials for Engineering, Product, TPM, etc. teams
• Exceptional verbal and written communication skills with the ability to convey complex concepts clearly and engagingly
• Strong ability to develop programs that foster a culture of creativity and innovation through learning activities such as hackathons and workshops
• Ability to assess training needs and measure the effectiveness of learning initiatives through data analysis and feedback mechanisms
• Familiarity with e-learning platforms, Learning Management Systems (LMS), and other digital tools
• Experience in managing training projects, including planning, execution, and evaluation
• Understanding of diverse learning styles and cultural differences to create inclusive training experiences
• Ability to influence at manager levels of the organization and across functions
• Continuous improvement mindset
• Able to work effectively in a fast-paced, dynamic R&D environment
• Commitment to personal and professional development, staying updated on industry trends and best practices

Responsibilities

• Creates Engaging Learning Content – Develop interactive eLearning, microlearning modules, and video-based training to enhance learning experiences
• Collaborates with SMEs & Stakeholders – Partners with Engineering, Product, UX, and TPM to translate complex technical topics into digestible training and content for broad use within corporate repositories and intranets
• Designs Self-Paced & Instructor-Led Learning – Balances asynchronous and live training approaches, incorporating multimedia content like videos, animations, and interactive simulations
• Ensures Accessibility & Engagement – Uses gamification, multimedia, and diverse formats to accommodate different learning styles and needs in a remote-first environment
• Manages Learning Systems & Tools – Administers LMS, tracks enrollments and completions, and reports learning impact for optimization
• Owns Stakeholder Communication – Keeps teams informed about training initiatives, schedules, and updates for alignment across functions
• Oversees Training Logistics – Coordinates live sessions, workshops, and virtual rollouts, integrating with corporate tools for seamless learning experiences
• Drives Onboarding & Continuous Training – Designs structured onboarding frameworks and continuous enablement programs to upskill R&D teams in technical expertise and customer engagement
• Develops PDLC & Documentation Training – Creates structured learning plans on the Product Development Lifecycle (PDLC) framework, governance, and best practices for writing critical product and technical documents for all responsible roles
• Measures & Optimizes Learning Impact – Tracks and reports learning effectiveness, engagement, and feedback to drive continuous improvement

Preferred Qualifications

Familiarity with AI-driven learning personalization and adaptive learning tools is a plus

Benefits

• There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave