Learning Technology Lead

Summary

Join Elastic as a Technology Lead in Global Learning & Organizational Development! This remote North American role requires a proven technical background and passion for creating engaging learning experiences. You will implement learning technology strategies, integrate platforms, manage the LMS, and provide technical support. The position demands expertise in web development, e-learning authoring tools, API integrations, and data analysis. You will also collaborate with vendors and stay updated on learning technology trends. This role offers a competitive salary, stock options, and a comprehensive benefits package.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or Educational Technology
• 5+ years of experience in learning technology administration, development, and support
• Deep technical expertise in leading and administering Learning Management Systems (LMS) such as [e.g. Cornerstone OnDemand, Docebo, SAP SuccessFactors]
• Strong proficiency in web development technologies, including HTML, CSS, and JavaScript
• Experience with e-learning authoring tools such as Articulate Storyline or Adobe Captivate
• Familiarity with API integrations and data exchange formats (e.g., REST, JSON, XML)
• Proven track record of troubleshooting technical issues and providing effective solutions
• A passion for using technology to enhance learning and development

Responsibilities

• Technical Strategy and Implementation: Create and implement the technical strategy for learning technologies, incorporating industry standard methodologies. Own the implementation and integration of new learning platforms, tools, and systems
• Platform Management and Administration: Supervise the technical administration, configuration, and maintenance of our Learning Management System (LMS) and other learning technology platforms. Ensure data integrity, security, and optimal performance
• Technical Development and Integration: Use knowledge of relevant programming languages and authoring tools (e.g., HTML, CSS, JavaScript, Articulate Storyline, Adobe Captivate) to support and train other instructional designers to use available content development tools
• Technical Support: Provide expert-level technical support to instructional designers, content developers, and end-users for all learning technology-related issues. Diagnose and resolve technical challenges efficiently and reliably
• API Integration and Automation: Explore and implement API integrations between learning platforms and other enterprise systems (e.g., HRIS, CRM) to automate processes and improve data flow
• New Technologies: Stay abreast of the latest trends and advancements in learning technologies, evaluating their potential application to improve our learning programs. Experiment with and pilot new tools and approaches
• Data Analysis and Reporting: Build and maintain technical solutions for tracking, analyzing, and reporting learning effectiveness. Use of data visualization tools to build business specific dashboards
• Vendor Management: Collaborate with sourcing team and external vendors for the selection, implementation, and support of learning technology solutions

Preferred Qualifications

• Master's degree in Educational Technology
• Experience with video production and editing tools
• Knowledge of learning analytics and reporting tools
• Certifications in relevant learning technologies or platforms
• Familiarity with accessibility standards (WCAG) in e-learning development

Benefits

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave
• Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program
• Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being