Remote Lifestyle Services Manager

Summary

Join Flex, a fully remote company, in building a finance super app for business owners. The ideal candidate is a master of delivering exceptional customer service and making the impossible possible.

Requirements

• At least 5 years of experience in a concierge role for high profile clients
• Exceptional interpersonal and communication skills, with fluency in multiple languages preferred
• Bring your own network of contacts at luxury venues / service providers
• Strong organizational and multitasking abilities to manage multiple client requests simultaneously
• In-depth knowledge of the entertainment industry, including current trends and popular destinations
• Capability to remain calm and professional under high-pressure situations
• Proficiency in technology, including booking systems, customer relationship management (CRM) software
• Experience or strong interest in a startup environment
• Unwavering attention to detail and a commitment to excellence

Responsibilities

• Deliver outstanding customer service by anticipating and surpassing the needs and expectations of our high-profile members
• Provide personalized recommendations tailored to cardmembers' preferences and interests
• Ensure client satisfaction by promptly and professionally addressing any concerns or issues
• Maintain comprehensive knowledge of luxury and unique attractions, entertainment venues, and special events, worldwide
• Act as an intermediary between cardmembers and various service providers to ensure their requests are met, and comms SLAs are met
• Handle confidential and sensitive information with the highest level of discretion