CloudLinux is hiring a
Linux Enterprise Technical Support Customer Success in Argentina

Summary

The Global Support Services team is seeking a seasoned Level 3/4 technical support engineer with 10+ years of experience in Linux environments to provide advanced technical support, customer success management, and technical account management services. The role requires extensive knowledge of CentOS versions 6, 7, and 8, across x86, x64, and ARM architectures.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 10+ years of experience in technical support or system architecture, with a strong focus on Linux systems, including Fedora and Debian-based distributions
• Comprehensive knowledge of Linux environments and architectures (x86, x64, ARM)
• Strong experience with Open-source software
• Some experience in backporting patches and updates for Linux distributions
• Experience working with package managers and repositories
• Exceptional problem-solving, analytical, and technical skills
• Excellent communication and customer service skills, proficient in English for conference calls and emails/documentation; native or fluent level
• Ability to manage and grow existing enterprise customer relationships by providing an excellent customer experience
• A self-starter with a ‘can do’ attitude, but also a team player willing to go above and beyond standard job responsibilities
• Ability to effectively manage and prioritize your tasks according to their importance and urgency and deal with a large amount of communication
• Detailed oriented and analytical, with strong technical and problem-solving skills

Responsibilities

• Offer expert-level technical support for CentOS and other Linux distributions, addressing complex issues across diverse versions and architectures
• Evaluate alternative solutions for EOL Linux distributions, guiding clients towards the most suitable replacements
• Provide scalability guidance for Linux-based systems, ensuring efficient growth and adaptation to increased demands
• Assist customers in integration and performance optimization
• Serve as the main post-sale technical contact for assigned customers and partners (OEM, resellers)
• Increase ‘stickiness’ of customers (high renewal rates) through expert assistance throughout deployment roll-out; decrease time to start to upsell, with the assisted deployment of purchases with larger enterprise accounts
• Understand the business goals of your customers, and be able to guide them on future adoption

Preferred Qualifications

Experience supporting the TuxCare, CloudLinux and Imunify product sets a plus

Benefits

• A focus on professional development
• Interesting and challenging projects
• Flexible working hours
• Paid one month vacation per year and unlimited sick leave
• Medical insurance reimbursement
• Co-working and gym/sports reimbursement
• The opportunity to receive a reward for the most innovative idea that the company can patent