Live Event Facilitator

Summary

Join ExecOnline as a Part-Time Virtual Meeting Tech Agent and provide world-class technical support for live online events. Partnering with senior event managers and facilitators, you will ensure a high-quality experience for faculty and executive-level participants. This remote, flexible position requires strong technical skills and a customer-service orientation. You will troubleshoot technical issues, identify and report problems, and document participant experiences. Opportunities for growth within the company are available. The role requires a 4-year college degree, 1-3 years of relevant experience, and proficiency with various software and technologies. ExecOnline offers competitive benefits, including stock options, 401k, generous PTO, parental leave, flexible work arrangements, and comprehensive wellness benefits.

Requirements

• College / University education (4-year degree) from an accredited school
• 1 - 3 years work experience, preferably in executive support or with a SaaS company
• Work well with high-level executives from around the world
• A customer-service orientation aimed at helping users optimize their use of audio and video in web conferencing technologies
• Professional and calm demeanor under pressure
• Ability to multi-task in fast-paced, high stakes environment
• Clear and effective written and verbal communication skills with a global base of executive-level participants
• Proficiency with Salesforce along with Microsoft and Google Doc suites
• Reliable access to strong broadband internet connectivity
• Access to a reliable and current PC or Mac, along with headphones/earbuds with microphone
• Access to a quiet area during live meetings

Responsibilities

• Support participant and faculty use of audio and video devices and desktop computing environments such that they are optimized for live interactive online video events
• Troubleshoot technical complications of any ExecOnline participants, senior event managers, and facilitators
• Identify, track and report technical problems
• Demonstrate a familiarity with standard concepts, practices, and procedures of our learning content and platform (with training)
• Document any technical or general participant experience matters in designated area
• Continuously endeavor to improve the quality of our support and service, both internally and externally

Benefits

• Accelerate your career: take any of our high-impact courses, for free
• You’ll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future
• Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements
• Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings