Senior Technical Trainer

Summary

Join Amplitude's Customer Education team as a Technical Trainer! In this role, you will deliver engaging training sessions to customers and partners, both live and recorded. You'll work closely with customers to tailor training content and gain a deep understanding of their data and use cases. This position requires excellent communication and interpersonal skills, along with experience delivering training in a SaaS environment. Fluency in English and French is mandatory, while Spanish is advantageous. The role involves approximately 30-40% travel.

Requirements

• Excellent communication skills, including and especially strong presentation and facilitation skills. You have the ability to communicate sophisticated business software processes effectively
• Excellent interpersonal skills - You’re dynamic and enthusiastic, and connect well with others
• Ability to teach yourself new products
• You’re analytical and can assess what is essential to know or do, and what’s not
• Ability to prioritize and effectively handle multiple projects and tasks concurrently
• You’re organized, methodical, and detail-oriented
• Ability to work independently and as part of a team
• Familiarity with product analytics required
• 2-3 years experience delivering training
• Ability to travel 30-40%
• Fluency in English (must have), Spanish (advantageous) and French (must have)

Responsibilities

• Deliver high-quality and engaging live and recorded training sessions to new and existing customers, partners and internal teams
• Deliver regularly scheduled 1:many training sessions, both remotely and in-person
• Partner with Amplitude’s local team to deliver internal product enablement, when needed
• Gain a proven understanding of all Amplitude products so that you can answer a range questions from customers during their training
• Work closely with customers to understand and tailor training content to meet their needs during live engagements
• Delve into customers’ data sets so that you have a firm understanding of their use cases and data
• Teach to a variety of levels (some customers will be new to analytics, some will be well versed)
• Collaborate closely with the rest of the global Education team to shape content for live training and share takeaways from live customer events
• Partner closely with internal, customer-facing stakeholders, Partners and account teams who support your customers

Preferred Qualifications

• API Configuration
• SQL
• Google Analytics
• Google Tag manager
• Experience working in a SaaS environment is a plus