Live Event Associate

Summary

Join ExecOnline as a Part-Time Live Event Associate Contractor and provide world-class virtual support for live interactive events. Partnering with senior event managers and facilitators, you will offer technical assistance to faculty and executive-level participants, ensuring a high-quality online experience. This remote position is ideal for tech-savvy individuals with experience in executive support or SaaS. Flexible hours are available, ranging from 5-15 hours per week. The role requires a 4-year college degree, 1-3 years of relevant experience, and proficiency in various technologies. ExecOnline offers competitive compensation, stock options, 401k, PTO, parental leave, comprehensive wellness benefits, and free access to their high-impact courses.

Requirements

• College / University education (4-year degree) from an accredited school
• 1-3 years work experience, preferably in executive support or with a SaaS company
• Work well with high-level executives from around the world
• A customer-service orientation aimed at helping users optimize their use of audio and video in web conferencing technologies
• Professional and calm demeanor under pressure
• Ability to multi-task in fast-paced, high stakes environment
• Clear and effective written and verbal communication skills with a global base of executive-level participants
• Proficiency with Salesforce along with Microsoft and Google Doc suites
• Reliable access to strong broadband internet connectivity
• Access to a reliable and current PC or Mac, along with headphones/earbuds with microphone
• Access to a quiet area during live meetings

Responsibilities

• Support participant and faculty use of audio and video devices and desktop computing environments such that they are optimized for live interactive online video events
• Troubleshoot technical complications of any ExecOnline participants, senior event managers, and facilitators
• Identify, track and report technical problems
• Demonstrate a familiarity with standard concepts, practices, and procedures of our learning content and platform (with training)
• Document any technical or general participant experience matters in designated area
• Continuously endeavor to improve the quality of our support and service, both internally and externally

Preferred Qualifications

Technical experience in a start-up environment is a plus

Benefits

• Accelerate your career: take any of our high-impact courses, for free
• You’ll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future
• Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements
• Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings