Livestream Operations Manager

Summary

Join Colibri's Livestream Operations department as a Manager to lead a team of specialists, coordinators, and moderators. Oversee team performance, schedules, and PTO, manage on-call schedules, and support staffing needs. Create and maintain contracts, meet with stakeholders, assist customer service, and supervise KPI tracking. Ensure process instructions are followed and updated. The ideal candidate will have strong organizational and team development skills and experience in online education and streaming.

Requirements

• Bachelor’s degree in management, operations, or business preferred
• 2-5 years of team management
• Experience and knowledge of online education, streaming, and virtual training
• Excellent verbal and written communication skills
• Organizational skills
• Team development and mentorship
• Knowledge of Zoom functionality
• Microsoft Office including Teams, PowerPoint, Word, and Excel
• Proven ability to communicate, build, and maintain strong relationships at all organizational levels
• Ability to leverage your creativity, intellect, and results-oriented attitude to advance Colibri’s vision for the future

Responsibilities

• Manage a group of Livestream Operations specialists, coordinators, and moderators
• Oversee team PTO, schedules, performance reviews, 1:1’s
• Manage on-call schedule (nights and weekends) for the brands they support
• Support the moderators’ staffing needs
• Create and maintain contracts for moderating team
• Meet with business units and stakeholders on a regular basis
• Assist customer service with livestream escalations as needed
• Supervise and assist in the adoption, collection, and tracking of Livestream Operations KPIs
• Ensuring process instructions, guides, and FAQs are followed and updated as needed

Preferred Qualifications

NetSuite and Jira experience a plus