Load Coverage Specialist

Summary

Join Zelh, a rapidly growing outsourcing company, as a Load Coverage Specialist and contribute to our mission of providing high-quality services. This role involves handling inbound calls from carriers and customers, scheduling loads, updating shipment statuses, and ensuring efficient communication within a call center environment. You will be responsible for building valuable partnerships through proactive communication and contributing to the team's success. This position requires proven experience in logistics, particularly in load coverage, account support, and sales support, along with proficiency in logistics software and systems. Strong detail orientation, multitasking skills, and effective teamwork are essential. Zelh offers a competitive salary, remote or office work options, paid time off, English courses, and equipment provision.

Requirements

• Proven experience in logistics, particularly in load coverage, account support, and sales support
• Proficiency in building loads and scheduling with shippers and receivers
• Adept at using logistics software and systems for load management and scheduling. Knowledgeable with CRM Systems
• Experience in updating carrier statuses and escalating any schedule exceptions promptly
• Strong detail orientation and the ability to multitask effectively
• Demonstrated ability to work effectively within a team
• Fluent in English with strong attention to detail

Responsibilities

• Answer 60-80+ inbound calls daily from Carriers and Customers with a positive, can-do attitude
• Handle the scheduling of loads with shippers and receivers
• Accurately update and document shipment statuses in the company’s internal system and escalate issues appropriately
• Contact Carriers to obtain time-sensitive information and update the internal systems promptly
• Monitor the team email queue and fulfill requests in a timely manner, using strong professional communication skills
• Proactively communicate issues to relevant parties for quick and effective resolution
• Show eagerness to learn and expand knowledge of the company and the transportation industry, while being open to new ideas and approaches
• Contribute positively to the team with a strong work ethic and a positive attitude
• Adhere to general and account-specific Standard Operating Procedures (SOPs) to meet client needs
• Support EchoDrive, including load booking and fraud prevention activities
• Assist with posting loads and managing load recoveries outside regular business hours
• Provide support for after-hours Carrier Compliance tasks

Benefits

• Competitive Salary in USD
• Remote or office mode of work
• 10+ business days of paid time off
• English courses
• Equipment provided