Loan Officer Assistant

Summary

Join 20four7VA as a Loan Officer Assistant and support Mortgage Loan Originators by communicating with borrowers, real estate professionals, and lender representatives. Guide borrowers through the loan process, gather and review information for loan evaluation, enter data into origination software and CRM, analyze loan files, run AUS analytics, generate pre-qualification letters, and manage loan documents. You will also prepare letters of explanation, submit files to lenders, request appraisals, and collect documents to fulfill underwriting conditions. Maintain clear communication with the MLO, prepare daily reports, and manage various administrative tasks. This role requires strong communication, organizational, and customer service skills, along with proficiency in Microsoft Office Suite. The position offers competitive rates, weekly payments, paid time off, paid holidays, free training, and a supportive work environment.

Requirements

• At least High School Diploma; Associate degree preferred
• Ideal candidate has experience in a lending institution environment i.e. Loan Processor, Loan Officer Assistant, Loan Closer, Loan Set-Up Specialist
• Background in customer service, telesales, with clerical and/or administrative experience
• Customer Service, Comfortable utilizing phone/internet/text, Professional level skills in Microsoft Office suite
• Strong communication and organizational Skills

Responsibilities

• Gather and Review for accuracy information required for evaluation of a mortgage loan
• Enter information into the origination software (Form 1003)
• Collect documents from borrowers and review for acceptability (MUST BE legible, no cut-offs, must be able to see all four corners of the document, Screen shots are not acceptable, Bank statements must include ALL pages even if it says intentionally left blank)
• Enter customer data into CRM and initiate at least two email campaigns (Other campaigns may be added as applicable i.e. credit bureau education)
• Once all required data is obtained, analyze loan file to determine maximum sales price, loan amount, property taxes, homeowners insurance, HOA assessments (if applicable), PMI, and product options
• Run AUS analytics and review findings
• Generate a pre-qualification letter and email to home buyer and home buyer's real estate agent (Include pre-qual video from loan originator)
• For refinances, email home owner with loan options (include REFI video from loan originator)
• Once fully executed sales contract is received, review contract and update loan file as well as documents i.e. paycheck stubs, bank statements
• Email the professional team - request title information and other items that will be needed to clear underwriting i.e. Earnest Money image and receipt, FHAN A amendatory clause, contract disclosures, addendums, and explain what tasks have been completed thus far as well as what will happen next
• Prepare Letters of Explanation i.e. derogatory credit events including but not limited to bankruptcy; Inquiry/New Debt, Address/Name variations, Unusually long absences from employment, declining income, etc
• Email borrower requesting signatures on letters of explanation
• Submit file to MLO's lender of choice
• Once Intent to Proceed is verified, request appraisal inspection
• Collect documents needed to fill conditions required by underwriter and resubmit file for review
• Prepare daily report of activities and tasks completed at the end of each shift. (working document completed after first four hours of shift)
• Keep MLO informed of pipeline status through weekly meetings and clear, open communication by phone, text or email, if challenges arise during the qualification or origination process
• Check email and organize tasks for Loan Originator daily
• Email database/partners each week
• Schedule social media posts at least once every month to cover the upcoming 30 days in order to meet the 3X daily post requirement
• Prepare closing gifts for home buyers

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you