Remote Localization Account Manager

Summary

Translated is seeking a Localization Account Manager to join their AM Enterprise Team on a fully remote basis. The successful candidate will identify new business opportunities, develop strategic relationships with clients, ensure customer satisfaction, and prepare regular reports. Proven experience as an enterprise/key account manager in the localization industry is essential.

Requirements

• Proven experience as enterprise/key account manager and a track record of establishing, growing and developing targeted clients at the enterprise level
• Past experience within the localization industry is essential
• Experience in relationship development and the full life cycle of sales development and providing solutions based on understanding customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation
• Fluency in English and another language. Fluency in Italian is a plus
• Excellent computer and web skills
• Willingness to travel internationally
• Bachelor’s Degree in a business or related discipline is required
• Minimum of 5 years experience in a similar AM role. within the translation & localization industries is preferred
• Experience working with international teams
• Must possess valid Passport for international travel

Responsibilities

• Identifying and seeking out new lines of business that align with our values of transparency, automation, and an environment conducive to the global delivery of translations
• Developing strategic and strong relationships securing trust with business partners with a portfolio of major clients to maximize lifetime value and increased overall profitability
• Acquiring a thorough understanding of key customer needs and requirements, defining and sharing account goals, objectives, and strategic perspective
• Partnering with the sales team in onboarding new customers to ensure seamless transitions for every step of onboarding
• Expanding relationships with existing customers by continuously proposing solutions that meet and/or exceed their objectives
• Maintaining a clear and open line of communication with the customers to ensure their satisfaction, and anticipate any problems that may arise
• Ensuring profitability and success of accounts, driving to customer retention
• Ensuring the correct products and services are delivered to customers in a timely manner
• Serving as the link of communication between key customers and internal teams
• Resolving any issues and problems faced by customers and dealing with complaints to maintain trust
• Preparing regular reports of progress and forecasts to internal and external stakeholders using key account metrics