Framework is hiring a
Logistics Coordinator

Summary

The job is for a Logistics Coordinator at Framework, a San Francisco-based startup that specializes in sustainable Consumer Electronics. The role involves managing global fulfillment efforts, developing processes to support the internal team and customers as the company scales, and offers competitive salary, benefits, and flexible work hours.

Requirements

• Excellent communication skills, with fluency in Mandarin and English
• Familiarity with supply chain processes (e.g. inventory planning, warehouse management)
• Experience in E-commerce based fulfillment and logistics
• Working knowledge of Google Workspace, relational databases and ERP systems (e.g. SAP or Netsuite)
• Experience booking and managing freight shipments

Responsibilities

• Manage inbound inventory, corresponding with suppliers and 3PLs, booking freight, recording inventory movements in ERP both while in transit and upon receipt
• Support both D2C order fulfillment activity in TW and overseas as needed
• Manage and resolve fulfillment errors, determining root cause, and overseeing corrective action
• Help develop processes and workflows that align with overall fulfillment strategy
• Monitor & maintain transactional records to keep our ERP up-to-date and the source of truth for the company (inventory, receipts, fulfillments, returns, etc.)
• Support with inventory counts, analysis, and shared inventory snapshot reporting
• Manage graded stock at Repair Centers to ensure our ERP stock levels align
• Inventory reporting that summarizes counts, discrepancies and other useful data for inventory reconciliation
• Collaborate with Supply Chain, Marketplace, and Customer Operations and Repair Operations on inventory to monitor and maintain healthy stock levels across locations (e.g. WOS, weeks in stock)
• Identify and support with implementing automation and integration opportunities within company operations
• Provide operational support with new products, markets and partner implementations

Preferred Qualifications

• Familiarity with reverse logistics and returns processes for D2C e-commerce
• Experience in customs clearance, tariffs, and duties
• Familiarity with manufacturing postponement and packout
• Experience in data mining, analysis and reporting

Benefits

• Competitive salary, equity, and health benefits
• Paid company holidays plus 20 PTO days per year
• Paid Parental Leave
• Annual Health Checks
• Flexible work hours and locations, including every other Monday off!