Luxury Travel Consultant

Summary

Join Ten Group, a global leader in lifestyle and travel services, as a Flemish-speaking Luxury Travel Consultant. You will advise premium cardholders via phone and email, process travel requests, make reservations, create itineraries, and mediate with clients. The role requires fluency in Flemish/Dutch, French, and English, along with 5+ years of experience in travel retail or tour operations. You'll enjoy a competitive salary, performance-based bonuses, hybrid work options, paid time off, paid sabbaticals, and various employee discounts. Ten Group offers a dynamic, international environment with opportunities for career growth and development.

Requirements

• Fluency in speaking Flemish/Dutch and French with professional fluency in English – written and spoken
• Proven track record in EU leisure sales as well as worldwide itineraries
• Minimum 5 yrs experience in a Travel retail or Tour operator environment essential
• Sound knowledge of Global Distribution System such as Amadeus / Sabre / Galileo (preferably Amadeus)
• Energized to work in a team and share new ideas, improve processes and ways of working
• Enjoy working in an international environment
• You have strong communication skills and love to deliver excellent service and quality on a daily basis
• You are able to use your initiative and creativity to best meet the needs of our members
• Energetic and motivated team player who enjoys the challenge of achieving and exceeding goals
• Strong team player with good interpersonal and communication skill
• High adaptability to a dynamic changing environment
• An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
• Self-motivation, committed and possess initiative & drive in the job
• Flexibility : Ability to work shifts and weekends. (This position is a 38-hour work week with shifts)

Responsibilities

• Advise our customers - Premium Cardholders - on the phone and by email in English and Flemish/Dutch
• Process customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing etc
• Make reservations with airlines, hotels, and destination agencies
• Prepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processing
• Mediate with passion
• Active sales of promotions and exclusive events

Preferred Qualifications

If you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today

Benefits

• A competitive salary package (depending on experience) plus a performance-based bonus structure
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards . Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts . Access to lots of great travel and entertainment discounts as our clients’ members would!