Luxury Travel Consultant

Summary

Join Ten Group, a global leader in lifestyle and travel services, as a Flemish-speaking Luxury Travel Consultant. You will advise premium cardholders via phone and email, process travel requests, make reservations, create itineraries, and mediate with clients. The role requires fluency in Flemish, Dutch, and English, along with 5+ years of experience in travel retail or tour operations. You'll enjoy a competitive salary, performance-based bonuses, hybrid work options, paid time off, paid sabbaticals, and various employee discounts. Ten Group offers a dynamic international environment with opportunities for career growth and development. Apply before December 31, 2024.

Requirements

• Fluency in speaking Flemish and Dutch with professional fluency in English – written and spoken
• Proven track record in EU leisure sales as well as worldwide itineraries
• Minimum 5 yrs experience in a Travel retail or Tour operator environment essential
• Sound knowledge of Global Distribution System such as Amadeus / Sabre / Galileo (preferably Amadeus)
• Energized to work in a team and share new ideas, improve processes and ways of working
• Enjoy working in an international environment
• You have strong communication skills and love to deliver excellent service and quality on a daily basis
• You are able to use your initiative and creativity to best meet the needs of our members
• Energetic and motivated team player who enjoys the challenge of achieving and exceeding goals
• Strong team player with good interpersonal and communication skill
• High adaptability to a dynamic changing environment
• An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
• Self-motivation, committed and possess initiative & drive in the job
• Flexibility : Ability to work shifts and weekends. (This position is a 40-hour work week with shifts)

Responsibilities

• Advise our customers - Premium Cardholders - on the phone and by email in English and Flemish/Dutch
• Process customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing etc
• Make reservations with airlines, hotels, and destination agencies
• Prepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processing
• Mediate with passion
• Active sales of promotions and exclusive events

Preferred Qualifications

If you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today

Benefits

• Relocation Package including Visa assistance, flights and initial accommodation
• A competitive local salary package (depending on experience) plus a performance-based bonus structure
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards . Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts . Access to lots of great travel and entertainment discounts as our clients’ members would!