Ten Lifestyle Group is hiring a
Luxury Travel Manager

Summary

Ten is seeking an experienced and dynamic individual to join their team as a Luxury Private Travel Manager. The role involves curating bespoke luxury travel itineraries for high-net-worth individuals, developing relationships with clients, and collaborating with internal teams to ensure seamless execution of travel plans. The ideal candidate should have a solid background in the high-end luxury travel industry and be well-traveled with in-depth knowledge of luxury travel destinations worldwide.

Requirements

• Solid background in high end luxury travel industry, including experience in curating bespoke travel experiences, managing high-profile clients, and collaborating with luxury accommodations and service providers
• Well-travelled and able to use your own travel experiences to inspire our members along side in-depth knowledge of luxury travel destinations worldwide
• Experienced in working with high-net-worth clients and family offices
• The ability to effectively sell premium services, negotiate with suppliers, and upsell additional amenities is vital for driving revenue and maximizing client satisfaction
• The ability to build and maintain strong relationships with high-net-worth individuals
• Sound knowledge of high end product, including private jets, yacht charter, expedition travel and cruising
• Ability to organise, attend and host events with members and demonstrate an understanding of the high-end market
• A deep commitment to providing unparalleled customer service along with the ability to anticipate and fulfill the unique needs and preferences of luxury clientele
• Proven ability to build and maintain strong relationships with clients, as well as with partners, vendors, and other stakeholders in the luxury travel industry, fostering trust and loyalty
• Demonstrated professionalism and discretion when handling confidential information and interacting with high-profile clients are essential to maintain client privacy and trust
• Must be enthusiastic about creating unforgettable experiences and exceeding client expectations

Responsibilities

• Curate bespoke luxury travel itineraries tailored to the unique preferences, interests, and requirements of high-net-worth individuals for Ten Members
• Develop and maintain relationships with a portfolio of key members, family offices and corporate clients
• Cultivate and maintain strong relationships with UHNWI clients, understanding their preferences and anticipating their needs to exceed expectations at every turn
• Help to develop, attend and host member events to promote Ten’s luxury travel offering
• Proactively curate unique experiences for members, working closely with the product and content teams to create collateral that can be shared
• Work closely with internal teams such as concierge services, destination specialists, and operations to ensure seamless collaboration and execution of travel plans
• Handle sensitive client information with the utmost discretion and maintain strict confidentiality at all times
• Produce timely, accurate and informative documentation to support travel arrangements
• Be always on call to members when travelling
• Keep abreast of the latest trends and developments in luxury travel, continuously enhancing product knowledge and expertise to offer innovative and cutting-edge experiences

Benefits

• Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These are posted as they come in and vary by location
• 22 days of PTO your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week)
• 3 extra float days after 2 years of work
• Sabbatical every 5 yrs. of work
• Tuition reimbursement
• Full catalog of learning modules that cover a wide range of categories for personal and professional development
• Discount on Pet Insurance, legal advisory, and a multitude of other supplemental benefits
• IATA card after 90 days which gives access to travel discounts
• Monetary loyalty rewards at 3yrs, 5yrs, and 10 yrs of service
• Working Holidays: Ability to work from any of our 23 global offices for a short period of time