Remote Senior Concierge Manager

Summary

Join FlyFlat as a Senior Concierge Manager to help revolutionize the way people travel. As a growth-minded professional, you'll drive customer acquisition and revenue growth while shaping the future of luxury air travel.

Requirements

• You have a passion for international travel
• 2+ years of experience in the management of travel agents or concierges, or of similar professionals in the travel industry
• You are results-driven and extremely proactive
• You have a strong analytical ability, are detail-oriented, and proficiency with analytical tools
• You have 2+ years experience directly dealing customers via email, sms, and chat apps
• You are uber-responsive to emails, WhatsApp messages, and Telegram messages in your personal and professional life

Responsibilities

• Managing our concierge team
• Providing client service directly for VIPs which includes finding great business and first class deals
• Problem solving during high-pressure, time-sensitive situations
• Recruiting concierges and concierge managers as the business grows, playing a part in vetting all potential concierge candidates
• Owning the client experience. Maintaining and continuing to develop a strong brand for both existing customers and potential customers and improving our process docs and training docs to our service is always getting better
• Running billing for credit card payments, authorizations, refunds on Stripe backend
• Working in tandem with accounting team for end of month billing and reporting

Preferred Qualifications

• Hidden city ticketing experience
• Hub city/Repositioning flight booking experience
• You have experience with early stage, high growth startups, operating with lean and efficient teams
• Significant personal international travel experience
• Strong knowledge of credit points and airline mileage programs