Blueground is hiring a
Maintenance Operations Associate

Summary

Join Blueground's fast-growing New York City team as a Maintenance Operations Associate and contribute to ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure. As a key member of our operations team, you will be responsible for preparing new units, handling maintenance, repairs, and technology issues, conducting pre-check-in and post-check-out inspections, collaborating with the housekeeping team, and maintaining high standards of cleanliness and presentation of apartments.

Requirements

• Problem solver, with the ability to work in a fast-paced and "get the job done" culture
• Ability to perform basic handyman tasks and manage minor household repairs
• Strong organizational skills with attention to detail
• Capability to routinely lift items weighing over 30 lbs
• Enthusiasm for driving operational excellence and efficiency
• Experience leading field or housekeeping teams will be considered a plus
• Ability to change abruptly based on daily needs and changes to schedule 
• Confident user of technology (email, slack, G Suite)
• A positive, driven, and friendly personality, ready to contribute to a team-oriented environment

Responsibilities

• Coordinate with Operations Managers to ensure all properties are fully equipped and ready for guest move-ins
• Serve as Blueground’s operational front-line, ensuring new properties meet our standards and handling maintenance, repairs, and technology issues such as furniture assembly and WiFi troubleshooting
• Conduct pre-check-in and post-check-out inspections using a mobile checklist to ensure each apartment adheres to both business and guest quality standards
• Collaborate closely with the housekeeping team to expertly manage the complete apartment turnover process at Blueground properties. This involves coordinating with the building's maintenance staff, performing immediate repairs, swapping apartment equipment, restocking supplies, removing trash, evaluating linens, and providing basic housekeeping support to ensure the apartments are fully prepared in a single visit to welcome our guests
• Oversee and ensure the high standards of cleanliness and presentation of apartments. Conduct regular cleaning evaluations and provide feedback to operations managers about the overall performance of the housekeeping teams
• Maintain and drive Blueground home walkthroughs to ensure all quality assurance criteria are met, including interior/furnishing specifications and overall design and aesthetics
• Participate in ad hoc operational projects, such as managing key inventory, organizing local storage, and filming check-in videos
• Gather and upload property-related information onto Blueground’s internal platform, to be utilized as instructions for guests
• Demonstrate operational efficiency in the field by serving as the main point of contact between our Operations Leaders and the Customer Experience team. 
• Balance operational workflows with independent on-the-go tasks and critical time-sensitive needs 

Preferred Qualifications

• Availability to work at least one weekend per week without exceeding 40 hours per week
• Valid driver’s license
• Access to a reliable vehicle (DC/SEA/LA/SF/SAN) with mileage reimbursement

Benefits

• Competitive salary and quarterly performance bonus ($52,500 - 57,500 up to 15% performance bonus)
• Laptop stipend & monthly mobile plan reimbursement
• Flexible PTO
• Competitive Health insurance (Medical, Dental and Vision), along with complimentary access to wellness perks like Health Advocate, One Medical, Teladoc Virtual Health & mental health therapy through Talkspace
• 401k retirement plan
• Paid maternity/parental leave benefits for new parents
• Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!