Blueground is hiring a
Operations Associate

Summary

Join Blueground's fast-growing San Jose, CA team as a Pit Stop Lead and contribute to ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure. As a key member of our Operations Team, you will be responsible for preparing new units, handling maintenance, repairs, and technology issues, conducting pre-check-in and post-check-out inspections, supervising housekeeping teams, and maintaining corporate vans.

Requirements

• 2-3 years supervisor or managerial experience, leading field or housekeeping teams will be considered a plus
• Problem solver, with the ability to work in a fast-paced and 'get the job done' culture
• Ability to perform basic handyman tasks and manage minor household repairs
• Strong organizational skills with attention to detail and time management skills
• Capability to routinely lift items weighing over 30 lbs. for 8 hours
• Enthusiasm for driving operational excellence and efficiency
• Ability to change abruptly based on daily needs and changes to schedule
• Confident user of technology (email, slack, G Suite)
• A positive, driven, and friendly personality, ready to contribute to a team-oriented environment

Responsibilities

• Coordinate with Operations Managers to ensure all properties are fully equipped and ready for guest move-ins
• Serve as Blueground’s operational front-line, ensuring new properties meet our standards and handling maintenance, repairs, and technology issues such as furniture assembly and WiFi troubleshooting
• Conduct pre-check-in and post-check-out inspections using a mobile checklist to ensure each apartment adheres to both business and guest quality standards
• Supervise and oversee the housekeeping team to expertly manage the complete apartment turnover process at Blueground properties
• Perform housekeeping duties to ensure the apartments are fully prepared in a single visit to welcome our guests
• Experience in developing and implementing procedures
• Oversee and ensure the high standards of cleanliness and presentation of apartments. Conduct regular cleaning evaluations and provide feedback to the team members on the spot regarding the overall performance of the housekeeping teams
• Maintain and drive Blueground’s corporate vans, ensuring they are in pristine condition and well-stocked by managing the inventory
• Carry out Blueground home walkthroughs to ensure all quality assurance criteria are met, including interior/furnishing specifications and overall design and aesthetics
• Participate in ad hoc operational projects, such as managing key inventory, organizing local storage, and filming check-in videos
• Gather and upload property-related information onto Blueground’s internal platform, to be utilized as instructions for guests
• Demonstrate operational efficiency in the field by serving as the main point of contact between our Operations Leaders and the Customer Experience team
• Balance operational workflows with independent on-the-go tasks and critical time-sensitive needs

Benefits

$55,000 - $60,000 USD salary range