Manager, Accounts I

Summary

Join AbbVie as an Account Manager and serve as the primary point of contact for all consultancy needs across the organization. Partner with Business Owners and Stakeholders to provide strategic, compliance, and operational counsel. Deliver effective and compliant consulting engagements to meet business needs. Develop strong relationships with cross-functional partners and Business Owners. Educate stakeholders on consultancy processes and ensure global compliance. This role requires fostering long-term partnerships and overseeing consulting engagement processes from start to finish. The Account Manager will also be responsible for creating and maintaining training materials and proactively seeking ways to improve internal processes.

Requirements

• Bachelors Degree
• 1-3 years of related experience
• Ability to produce clear, concise, and professional communications to Business Owners and external HCPs/Customers
• Ability to schedule and prioritize activities based on understanding business / organizational needs
• Demonstrates initiative; willing to take on additional responsibilities, multi-tasking and managing multiple projects in a cross-functional environment
• Ability to present and explain complex information in a way that establishes rapport, persuades others and gains understanding and alignment
• Must demonstrate professionalism, strong customer focus and ability to exceed customer expectations
• Demonstrates thorough understanding of and can communicate all US/Global requirements associated with Group Consulting, Individual Consulting, Speaker Training, and Speaker Programs
• Provides solutions and contingency plans to facilitate business success. Demonstrates authority and decision-making ability
• Leverages knowledge of customer’s goals / priorities and is a strong partner to support those strategies and objectives. Holds self and team accountable for results

Responsibilities

• Fosters long-term partnerships and serves as the point of contact within therapeutic area of responsibility for all aspects associated with Global HCP / Customer Engagements to support AbbVie's business goals and objectives
• Participates in the planning process for all consulting engagements. Establishes schedule to ensure annual plans are created and approved to meet business needs to execute consulting agreements
• Works with Business Owners to understand their strategies and tactics; educates them on how to formulate and define scope and objectives of programs
• Reviews and approves contract requests to ensure a legitimate business need exists for the consulting activity
• Oversees consulting engagement process activities from beginning to end, ensuring global compliance requirements and timelines are met
• Responsible for compliance with country-specific laws and company and departmental policies and procedures for interacting with HCPs, HCOs and Patients globally
• Runs reports to track activities against plans; meets with Business Owners to identify whether activities will take place as planned; responsible for timely communication of status and issues that could impact program timelines
• Builds standardized communication templates and maintains training materials across diverse formats
• Participates in department initiatives and cross-functional projects, including testing system updates and presenting training on enhancements
• Proactively looks for ways to improve and streamline internal processes

Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)
• Short-term incentive programs