Remote Manager, Contingent Workforce

Summary

Join a dynamic team at Airbnb as a Contingent Workforce Manager to drive operational efficiencies in the company's contingent workforce program by managing vendor relationships, ensuring compliance, and optimizing performance.

Requirements

• 10+ years of experience managing contingent workforce programs within tech, including MSP and VMS systems
• Deep understanding of HR, staffing, MSPs, VMS, employment law, and worker classifications (1099/IC)
• Strong relationship-building skills in a cross-functional environment, with proven success in influencing at all levels
• Experienced in implementing Diversity & Belonging strategies, with a focus on fostering an inclusive workforce
• Well-versed in contingent workforce laws and regulations, with solid expertise in compliance and worker classifications
• Highly analytical, with strong problem-solving skills and a data-driven approach to decision-making
• Excellent communication and interpersonal skills, both written and oral, with the ability to influence up, down, and across the organization
• Self-motivated, reliable, and detail-oriented, capable of managing multiple tasks efficiently with minimal supervision

Responsibilities

• Manage MSP and VMS relationships to ensure exceptional service, compliance, and process efficiency
• Drive continuous performance optimization and evaluation of MSP and VMS relationships
• Stay ahead of industry trends and recommend improvements for program innovation
• Analyze workforce data and KPIs to identify and implement areas for improvement
• Develop processes to meet the needs of various worker engagements (e.g., freelancers, on-demand suppliers)
• Ensure consistent onboarding and management of all SOW (Statement of Work) engagements
• Provide training and guidance on worker classification and process-related inquiries
• Improve contingent worker processes for better user experience and reduced friction
• Own program compliance, including policy creation, documentation, and training
• Develop a labor utilization framework to guide business decisions on contingent labor
• Manage change within the workforce program, ensuring seamless transitions with new processes and technologies
• Build and implement strategies to support adoption and minimize disruptions across engagements

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits